All 2026 Conference Sessions

Gartner Digital Workplace Summit 2026 dives deep into key topics for digital workplace around enhancing digital employee experience, leveraging GenAI, improving technology adoption and more.

2026 Conference Theme

Elevating Human Potential in an AI-Native Workplace

Generative and agentic AI are shifting from pilots to widespread adoption. To seize these opportunities, organizations must evolve. Digital workplace leaders who foster growth, governance, data quality and AI skills will empower their teams and drive success in the AI era. 

Explore our conference sessions below, all developed with this theme in mind.
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Wednesday, 26 August, 2026

11:00 AM - 11:30 AM JST

Gartner's Top Data Points to Accelerate AI Adoption
Erin Pierre, Sr Principal Analyst, Gartner
In this session, we will provide five data points that, if remediated, can accelerate AI adoption. The analyst will then provide five real-world case studies with actionable recommendations to accelerate your organization's AI adoption. ... Show More Show Less

11:00 AM - 11:30 AM JST

Strategies for Selecting and Effectively Utilizing Diverse Generative AI Services
Hironori Hayashi, Director Analyst, Gartner
While GenAI services are becoming increasingly sophisticated with evolving LLMs and added agentic capabilities, these services are diversifying, making it more challenging for companies to formulate proper portfolio. In this session, we will discuss practical approaches to selecting and utilizing GenAI services with key considerations like trait of target users and availability of support resources. ... Show More Show Less

12:30 PM - 01:00 PM JST

How to Mitigate the Risks of Agent Sprawl in the Digital Workplace
Max Goss, Sr Director Analyst, Gartner
Agent Sprawl — where too many agents are shared freely with little oversight — is becoming a significant challenge in the digital workplace. As major productivity platforms such as Microsoft 365 and Google Workspace enable easier agent creation, organizations should act to keep their users and data safe. Join this session for a deep dive on how to establish the right governance and guardrails to mitigate risk, while allowing the organization to unlock value with safe use of AI agents. ... Show More Show Less

03:00 PM - 03:30 PM JST

The AI Future of Leadership and Management
Tori Paulman, VP Analyst, Gartner
Is AI going to replace you? Do you not even need entry level workers anymore because of AI? This session cuts through the hype of how AI will really impact leadership and management. Show Less

04:30 PM - 05:00 PM JST

Advancing Employee Digital Skills in the AI Era?
Eri Hariu, Director Analyst, Gartner
As AI becomes part of everyday work, traditional approaches to employee digital skills development are no longer sufficient. This session highlights practical considerations for enabling continuous learning and skill application in the AI era, examines why employee digital skills development is increasingly difficult in the age of AI coexistence and highlights practical points for enabling continuous learning through daily work. ... Show More Show Less

04:30 PM - 05:15 PM JST

Ask the Analyst: How to Select and Utilize GenAI/AI Agents
Hironori Hayashi, Director Analyst, Gartner
GenAI and AI agents are becoming increasingly diverse, making it more challenging for user companies to select and effectively utilize them. In this session, an analyst will answer questions of attendees and explore key points for selecting and promoting the adoption of GenAI/AI agents. ... Show More Show Less

04:30 PM - 05:00 PM JST

How to Evaluate Copilot, ChatGPT, Gemini and Other Enterprise AI Assistants
Jason Wong, Distinguished VP Analyst, Gartner
An abundance of choice exists when it comes to AI assistants for supporting everyday AI needs. Enterprise cloud and SaaS providers offer their own versions that coexist with incumbent services, while best-of-breed AI vendors compete with cutting-edge features. Learn about the key factors that digital workplace leaders should consider in selecting a foundational AI assistant. ... Show More Show Less
Thursday, 27 August, 2026

11:00 AM - 11:30 AM JST

How to Control Security Risk of AI Agents
Kaoru Yano, Sr Director Analyst, Gartner
AI agents are a transformative technology that can dramatically advance enterprise innovation. However, security risks associated with AI agents are complicated and difficult to control. In this session, we will provide an overview of the security risks that DW leaders should be aware of when leveraging AI agents for data analysis and business processes, along with recommended best practices for addressing these risks. ... Show More Show Less

11:00 AM - 11:45 AM JST

Roundtable: How Will We Work in the 2030 AI Coexistence Era?
Eri Hariu, Director Analyst, Gartner
How should companies envision the 2030 digital workplace in the era of AI-human coexistence? In this session, participants will share their companies' initiatives and discuss important perspectives and directions for the 2030 digital workplace. ... Show More Show Less

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“I participated to learn about the latest trends in AI solutions, practical use cases and approaches to governance. Many of the sessions directly addressed challenges faced in our own business operations, making them extremely valuable and informative.”

Assistant Manager, Manufacturing

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