Experience the difference. Meet your peers, talk with analysts, build your network and turn insights into action.
Uma Challa
Sr Director Analyst
Gartner
Speaker Topics
- Strategic AI Vision And Alignment
- Driving Continuous AI Improvement
- Building AI Investment Cases
- Enhancing Value Through Service Interactions
Speaker Bio
Uma Challa covers topics in Digital Customer Service, CX, and Service and Support Strategy & Leadership.
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Sessions
Wednesday, November 04, 2026 01:45 PM - 02:05 PM MST
Beyond the Chatbot: Evaluating Conversational AI Platforms in the Age of Agentic AI
Uma Challa,
Sr Director Analyst, Gartner
GenAI and agentic AI have changed the game for conversational AI platforms (CAIPs), turning basic chatbots into scalable enterprise assets. But how do you evaluate a platform built for tomorrow? Success requires knowing which capabilities matter and which trends actually drive growth. Don’t get left behind by legacy tech; learn how to assess and choose a CAIP that scales with your business.
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Thursday, November 05, 2026 02:00 PM - 02:30 PM MST
AI Use Case Adoption by Design
Uma Challa,
Sr Director Analyst, Gartner
AI is an amplifier of your unique strategy. Don't copy someone else's AI playbook, AI isn't one size fits all. Success requires diagnosing your AI profile including assessing your specific use cases before choosing technology. Your profile dictates how fast to move, how much to invest and which capabilities actually drive value. Let’s map your AI investment profile to ensure your strategy wins.
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