Sunday, October 18, 2026 / 6:00 PM - 7:30 PM EDT
Waterfront, WDW Dolphin Hotel and WDW Swan Hotel
We invite you to join us at our Welcome Reception Block Party for an evening of networking, food, drinks, and music from our DJ entertainment! Keep an eye out for “Industry Neighborhoods” - informal areas to connect with peers in your industry - while venturing through the entire block. Please note, you must pick up your conference badge from registration to attend.
Monday, October 19, 2026 / 10:00 AM - 10:45 AM EDT
Live: Hemisphere Ballroom, WDW Dolphin Hotel | Remote: Upper Peninsula, WDW Swan Hotel, Yacht & Beach Resort
AI continues to be embedded in everything the enterprise does. AI value is growing but AI risk is compounding. In Gartner's Opening Keynote, discover how CIOs and IT leaders can build a flywheel of good AI momentum and balance value against compounding risk using good drag that mitigates it. In the end, continuous positive returns can be found to compound your success.
Monday, October 19, 2026 / 11:30 AM - 12:00 PM EDT
Hemisphere Ballroom
This session outlines the next 18-month agenda for CIOs and senior technology executives, identifying job obstacles & strategies to overcome them. It examines the budgets and resource plans required to achieve critical business outcomes, ensuring a clear understanding of priorities. Through a survey of 2000+ CIOs and senior technology executives, Gartner analysts will identify the 4 critical attributes that distinguish the most successful leaders: governance, resilience, innovation and teamwork (GRIT).
Monday, October 19, 2026 / 11:30 AM - 12:00 PM EDT
Upper Peninsula 4
The pressure to leverage AI is extraordinary. With hundreds of billions invested in AI already, vendors are under pressure to show results. Boards are pressuring CEOs to deliver value from AI, and CEOs are pressuring CIOs to make it happen. The organizational politics of AI are massive, dynamic and a huge opportunity for those CIOs who can take the political heat and navigate through it.
Monday, October 19, 2026 / 11:30 AM - 12:00 PM EDT
Swan Ballroom 4
The evolution of the CIO through 2030 isn't a slow burn; it’s a total overhaul driven by four relentless forces. There is no middle ground: CIOs who leverage those forces will thrive; those who ignore them will be replaced. (This is my position).
Monday, October 19, 2026 / 11:30 AM - 12:00 PM EDT
Upper Peninsula 3
Gartner's annual cybersecurity radar for CIOs; we examine the hottest trends and emerging threats for cybersecurity to give you the just in time insight you need for your agenda for cybersecurity for the coming year.
Monday, October 19, 2026 / 11:30 AM - 12:00 PM EDT
Upper Peninsula 2
AI is driving the future of business through technology. But disruptions in the geopolitical and technological spheres make uncertainty the only sure thing. Organizations can establish deliberate approaches to critical aspects of their AI maturity to deliver meaningful outcomes no matter what happens. This session will include a look at the future, a one-page strategy template, and a plan for how to make maturity work.
Monday, October 19, 2026 / 11:30 AM - 12:00 PM EDT
Newport East & West
Most IT value conversations fall apart because the business never owns the outcomes. This session shows CIOs how to shift from proving value to enforcing ownership — using financial structures, decision rights and renewal‑gate accountability to make leaders sign up for results. With AI and consumption‑based economics breaking traditional ROI, learn how to apply decision‑time guardrails, portfolio‑level value measures, and reinvestment logic to make value realization consistent, scalable and real.
Monday, October 19, 2026 / 11:30 AM - 12:00 PM EDT
Swan Ballroom 10
CIOs leading or partnering with the data and analytics leader play a central role in their organization's AI success. Through 2030 and beyond, they must deliver sustained strategic value, innovation and competitive advantage by providing the data foundations and proactive and trusted intelligence to AI-augmented workers and agent workflows or risk failure.
Monday, October 19, 2026 / 11:30 AM - 11:50 AM EDT
Future Directions Stage, IT Xpo, Pacific Hall
This session equips technology executives with the vocabulary and framework needed to lead the cognitive enterprise. Attendees will walk away knowing how to balance the compute demands of synthetic minds, the efficiency of biological processors and the ultimate value of human leadership.
Monday, October 19, 2026 / 11:30 AM - 11:50 AM EDT
Stage 1, IT Xpo, Atlantic Hall
This session provides insights on technology patterns, shifts and perspectives based on the 2026 Hype Cycle for AI in Oil and Gas.
Monday, October 19, 2026 / 11:30 AM - 11:50 AM EDT
Stage 2, IT Xpo, Atlantic Hall
Higher education institutions rely on sustained digital acceleration for a successful engagement experience. Hence, higher education CIOs must maintain the digital momentum. This session will review the 2026 Hype Cycle for higher education and dive deeper into several innovation profiles. Attendees will learn how to determine which technologies will support their institution's modernization goals.
Monday, October 19, 2026 / 11:30 AM - 11:50 AM EDT
Stage 3, IT Xpo, Pacific Hall
This session will help retail CIOs understand the critical technologies required to win in the era of AI demonstrating where and how to leverage AI, GenAI and Agentic AI to meet strategic goals and drive business outcomes.
Monday, October 19, 2026 / 11:30 AM - 11:50 AM EDT
Stage 4, IT Xpo, Pacific Terrace
Analytics and business intelligence platforms enable organizations to model, analyze and visualize data to support informed decisions with analytical insights. They empower users to collaborate and effectively communicate the dimensions and measures that create value in their organization. This market overview will review key trends including the impact of generative AI, semantic layers and catalogs.
Monday, October 19, 2026 / 12:05 PM - 12:25 PM EDT
Future Directions Stage, IT Xpo, Pacific Hall
By 2035, FDE is no longer just a vendor role — it's a capability every enterprise builds for itself. Agentic AI collapses the path from business idea to production software, and IT's role shifts from builder to architect of the builders. PING Golf shares early evidence from their own experience as Infor offers a 10-year view of how the vendor-customer boundary dissolves and who owns enterprise software creation in an agentic world.
Monday, October 19, 2026 / 12:05 PM - 12:25 PM EDT
Stage 1, IT Xpo, Atlantic Hall
Today, we want AI agents to deliver results, not just answer questions. To do that, agents must work autonomously around the clock, understand your business, and work where the work already happens together with your teammates, partners and customers. And do it in a safe and cost-effective way. Join this session to see how agents in Gemini Enterprise and Google Workspace can help everyone multiply their impact.
Monday, October 19, 2026 / 12:05 PM - 12:25 PM EDT
Stage 2, IT Xpo, Atlantic Hall
CIOs are under pressure to unlock generative AI's value while safeguarding governance, visibility, and compliance. As browser-based AI tools spread unchecked across the workforce, Shadow AI creates real risk of direct data leakage and compliance exposure. This session equips CIOs with practical strategies to govern AI use, protect sensitive data, and set policies that balance productivity with control, without sacrificing security or compliance.
Monday, October 19, 2026 / 12:05 PM - 12:25 PM EDT
Stage 3, IT Xpo, Pacific Hall
To build a scalable agentic enterprise, employees need guidance, guardrails, and confidence to execute AI workflows, while IT leaders need telemetry to manage deployment and costs. This session shows how the human layer determines the success of your AI operating model, including a live demo. Learn how to foster human-AI collaboration across applications, govern workflows at the point of work, and move enterprise AI from pilot to production.
Monday, October 19, 2026 / 12:05 PM - 12:25 PM EDT
Stage 4, IT Xpo, Pacific Terrace
Customer identity is no longer just a security checkpoint—it is a vital growth engine for modern retail. Discover how leading brands leverage frictionless authentication to eliminate cart abandonment, convert anonymous visitors into loyal shoppers, and unify omnichannel profiles into a 360° view.
Monday, October 19, 2026 / 12:30 PM - 1:00 PM EDT
Upper Peninsula 3
Discover how integrating agent and workflow technologies can revolutionize your business. Unlock new levels of automation, adaptability and efficiency while reducing manual effort. Join this session to explore practical strategies and real-world value that can give your enterprise a powerful competitive edge.
Monday, October 19, 2026 / 12:30 PM - 1:00 PM EDT
Swan Ballroom 10
CIOs at all levels of the U.S. government are faced with AI adoption pressures and a massive shift in cryptography, contending with growing cybersecurity threats and shifting responsibilities from federal to state government. This presentation explores these changes and the actions CIOs must take.
Monday, October 19, 2026 / 12:30 PM - 1:00 PM EDT
Upper Peninsula 4
Despite the growing importance of AI tech initiatives, many organizations experience frustrations and regret with the majority of their decisions. Gartner research shows that apart from issues with the products and services, this is driven by organizations' decision-making approaches. This session will help high tech executives understand how they can tune their product (or offering), marketing and sales strategies to help buying teams make better, faster and confident decisions.
Monday, October 19, 2026 / 12:45 PM - 1:15 PM EDT
Southern Hemisphere I
AI agent adoption transforms data and analytics (D&A) strategy and operations. In this session, we will examine the top trends across three key themes: agentic D&A, semantics at the core and D&A platformization. Join this session to learn more.
Monday, October 19, 2026 / 12:45 PM - 1:15 PM EDT
Southern Hemisphere III
This session will chart core banking's shift from passive, monolithic ledger databases to an active, AI-native agentic ecosystem. Banking CIOs will learn about the migration path toward AI-native core banking, key technology enablers, operating model implications, risks to avoid, and vendors in the Magic Quadrant to partner with on the journey.
Monday, October 19, 2026 / 12:45 PM - 1:05 PM EDT
Future Directions Stage, IT Xpo, Pacific Hall
Software is no longer confined to screens. Every business is now a physical AI business, where spatial computing, smart robotics and IoT converge. For CIOs, the mandate is clear: architect infrastructure that bridges the digital-physical divide or risk operational obsolescence.
Monday, October 19, 2026 / 12:45 PM - 1:05 PM EDT
Stage 1, IT Xpo, Atlantic Hall
As AI agents, Model Context Protocol (MCP) servers and LLMs proliferate, APIs serve as the essential connectivity fabric for enterprise AI. The latest Gartner Magic Quadrant for API Management, hot off the press, marks a pivotal market shift from traditional API gateways to unified API and AI governance platforms. Join us to explore what this evolution means for your organization and how Leaders, Challengers, Visionaries and Niche Players are positioning their platforms for the agentic era.
Monday, October 19, 2026 / 12:45 PM - 1:05 PM EDT
Stage 2, IT Xpo, Atlantic Hall
This forward-looking session presents Gartner's 2026 insurance Hype Cycles, mapping the trajectory of key technologies from innovation trigger to plateau of productivity. Attendees will gain a nuanced understanding of technologies poised for mainstream adoption, which are likely to disappoint, and which warrant cautious experimentation. The analysis will drive out trends in the technologies and what that will mean for CIO strategies.
Monday, October 19, 2026 / 1:15 PM - 1:35 PM EDT
Future Directions Stage, IT Xpo, Pacific Hall
When exploits arrive before disclosure, posture becomes a historical document: precise, rigorous, and wrong. In the negative day era, programs built on periodic scans and patches are structurally outmatched. The shift from posture to pulse trades periodic assessment for one continuous model that turns conflicting signals into action people and machines can trust. This session argues why it is inevitable, and what CIOs and CISOs must demand.
Monday, October 19, 2026 / 1:15 PM - 1:35 PM EDT
Stage 1, IT Xpo, Atlantic Hall
Most AI initiatives don't fail because of the model — they fail because the data underneath isn't ready. Learn how to turn fragmented, siloed data into a trusted foundation for AI. See how to unify, cleanse, and govern data across your entire estate so every agent and model draws from context it can trust. Leave with a practical approach to closing the gap between your data strategy and your AI ambitions, before it costs you another failed pilot.
Monday, October 19, 2026 / 1:15 PM - 1:35 PM EDT
Stage 2, IT Xpo, Atlantic Hall
Downtime can cost more than the connectivity that prevents it, yet backup circuits often share the same point of failure. With 5G standalone and LEO satellite, true path diversity is now practical. This session explores how enterprises can combine terrestrial and satellite connectivity to improve resilience, eliminate single points of failure, tier sites by downtime tolerance and understand where satellite fits.
Monday, October 19, 2026 / 1:15 PM - 1:35 PM EDT
Stage 3, IT Xpo, Pacific Hall
AI can rewrite code faster, but true modernization requires understanding the business logic and dependencies embedded in legacy systems. Technology leaders from SAIA and Altria join Datamatics for an executive discussion on their legacy modernization journey. Attendees will learn how to uncover enterprise intelligence, manage transition risk, accelerate delivery by up to 10x, and build a foundation for continuous transformation.
Monday, October 19, 2026 / 1:15 PM - 1:35 PM EDT
Stage 4, IT Xpo, Pacific Terrace
Merging OT environments after an acquisition has long taken 2 to 3 years, and spinouts often carry multiyear sustainment agreements. Recent networking advances have cut that to 3 to 6 months. This talk covers the next push from OT network providers: realizing synergies within a single work shift. We'll cover how it's done, how to prepare for it, and the impact on both cyber and digital transformation.
Monday, October 19, 2026 / 1:45 PM - 2:15 PM EDT
Southern Hemisphere I
Many organizations struggle to scale AI beyond pilots due to fragmented processes, disconnected workflows, and inconsistent data. Merck tackled this through Evolve, a multi-staged transformation that standardized processes & built a unified workflow foundation on ServiceNow. Merck shows what it takes to scale AI enterprise-wide & cut security incident resolution time 80%, while improving support deflection 40% across 20+ enterprise capabilities.
Monday, October 19, 2026 / 1:45 PM - 2:15 PM EDT
Swan Ballroom 10
Only 8% of organizations have moved AI from pilot to company-wide value. This session decodes what that top 8% does differently: from operating model redesign to governance and talent strategy, and translates it into a practical, replicable roadmap CIOs can apply immediately. Drawing on hands-on delivery experience as a nearshore execution partner for AI transformation, Insi shares field-tested patterns for scaling AI beyond pilot purgatory.
Monday, October 19, 2026 / 1:45 PM - 2:15 PM EDT
Newport West
AI is speeding innovation, but it is also accelerating and expanding the threat landscape, leaving security teams struggling to detect attacks and build resilience. Josh Finke will illustrate how network intelligence and Black Lotus Labs insights track, protect against, and mitigate rapidly evolving global threats.
Monday, October 19, 2026 / 1:45 PM - 2:15 PM EDT
Newport East
Agentic AI is transforming organizational productivity and revenue but introduces new security and governance challenges. Without traditional onboarding, AI agents can move data unsupervised, use tools maliciously, and create "shadow AI" risks beyond IT’s view. Organizations need a centralized control plane for comprehensive visibility and control across all environments, replacing outdated infrastructure and ensuring secure AI adoption.
Monday, October 19, 2026 / 1:45 PM - 2:15 PM EDT
Southern Hemisphere II
Agentic AI doesn't ask for permission—it demands control. Can your network handle autonomous decisioning, or will it break? Product leader Shamik Basu and Solutions Architect Lee Field unpack the hidden vulnerabilities confronting public and enterprise leaders. Discover why static infrastructure is an existential risk and how networks could deliver the dynamic, zero-trust foundation needed to survive the agentic shift.
Monday, October 19, 2026 / 1:45 PM - 2:15 PM EDT
Southern Hemisphere III
Your AI is only as powerful as the foundation it runs on, and that foundation is your ERP. Hear from Jabil and Roche firsthand, sharing how they are laying that foundation to scale agentic capability, built on business logic, industry data, and governance, across their vision of the Autonomous Enterprise. CIOs will leave with a practical framework to evaluate ERP readiness and manage operational risk, driving outcomes generic AI cannot replicate.
Monday, October 19, 2026 / 1:45 PM - 2:15 PM EDT
Southern Hemisphere V
Zero Trust isn't a product, it's a security posture that requires planning and strategy. Hear the real-life implications of how moving to a default-deny state can be applied to cybersecurity operations. Learn the challenges and results possible from an IT professional who has been charged with executing on that strategy so you can leave with the lessons and best practices to use in your own environment.
Monday, October 19, 2026 / 1:45 PM - 2:15 PM EDT
Upper Peninsula 4
AI agents move money, change infrastructure, and ship code, choosing their own steps. That autonomy makes them valuable, and hard to trust. Trust in Depth expands what agents can safely do: automate what can be verified, save human judgment for decisions that need it. We will walk through four moments where trust is earned and show how automated reasoning proves rules hold. Leave knowing how to match an agent's autonomy to the evidence behind it.
Monday, October 19, 2026 / 1:45 PM - 2:15 PM EDT
Upper Peninsula 3
An inside look at the AI technology that elevated the world's largest sporting event—and what enterprises can learn about resilience, scale and innovation.
Monday, October 19, 2026 / 1:45 PM - 2:15 PM EDT
Upper Peninsula 2
AI can change your organization, but technology is only half the equation: people matter just as much. This session explores how AI enhances rather than replaces human skill, and how the right tools, training, and support help everyone do their best work. You’ll learn practical strategies for defining the right tools and upskilling your organization.
Monday, October 19, 2026 / 1:45 PM - 2:15 PM EDT
Swan Ballroom 4
Turn every digital touchpoint into a powerful conversion opportunity with Auth0’s Identity Conversion Suite. Discover how Anonymous Sessions delivers personalized pre-login experiences that encourage guest engagement before sign-up.
Monday, October 19, 2026 / 1:45 PM - 2:15 PM EDT
Swan Ballroom 6
Composable ERP removed technical friction. Gartner’s ERX model removes execution friction. But many organizations are being told they must first move to a new cloud platform. This session explores how CIOs can leverage existing ERP investments as the foundation for ERX, combining governance, connected data, automation, and agentic AI to create a practical, lower-risk path to intelligent business execution.
Monday, October 19, 2026 / 1:45 PM - 2:15 PM EDT
Northern Hemisphere Ballroom
The 2030 CIO will be defined by how confidently they can move faster while driving ROI from AI today. As AI reshapes how organizations operate, CIOs must build the trusted foundation, governance and resilience to advance from isolated successes to enterprise-wide transformation. In this session, explore how to securely scale AI and turn AI investment into measurable business outcomes.
Monday, October 19, 2026 / 2:20 PM - 2:40 PM EDT
Future Directions Stage, IT Xpo, Pacific Hall
AI accelerates action. Without intent, it only gets you to the wrong place sooner. Explore a future where architecture becomes a living intelligence layer, making goals, context, and boundaries machine-readable so AI agents act on strategy, not just rules. Humans set intent; systems carry it to the edge. The organizations that win will scale discernment, not just output, because judgment sets the ceiling on what AI can be trusted to do.
Monday, October 19, 2026 / 2:20 PM - 2:40 PM EDT
Stage 2, IT Xpo, Atlantic Hall
AI success is not measured by activity or adoption. It is measured by business outcomes. Come explore how IT leaders use workforce and device insights to connect technology investments to productivity, employee experience, compliance, and cost optimization. Learn how real-time signals and proactive remediation can help prioritize investments, improve resilience, and turn IT data into decisions the business can trust.
Monday, October 19, 2026 / 2:20 PM - 2:40 PM EDT
Stage 3, IT Xpo, Pacific Hall
AI is accelerating cyberattacks beyond human response time, while quantum computing threatens digital trust. In this session, Joe Petrocelli explores why traditional security approaches are reaching their limits and how the network can serve as an active, carrier-scale layer of defense. Attendees will gain a framework for addressing AI-driven threats, preparing for a quantum-ready future, and building more resilient security architectures.
Monday, October 19, 2026 / 2:20 PM - 2:40 PM EDT
Stage 1, IT Xpo, Atlantic Hall
Conversations usually stay locked in its own system. Bring together all your data by getting a 360 view of your business by linking calls, texts, and messages to your enterprise apps. Learn how together, MCP and LLMs build an interaction graph by ensuring your data is secure and trusted.
Monday, October 19, 2026 / 2:45 PM - 3:15 PM EDT
Northern Hemisphere Ballroom
CEOs are enacting new strategies to address technology and data sovereignty concerns, geopolitical risks and talent challenges, as well as to meet investor pressure to capture value from AI. Our annual global CEO survey will shed light on shifts in CEO strategic priorities, enabling CIOs to better plan and execute their MCP.
Monday, October 19, 2026 / 2:45 PM - 3:15 PM EDT
Southern Hemisphere I
AI-native development platforms range from vibe coding platforms to AI assistants, though to teams of AI coding agents. CIOs are excited about this technology because it improves developer productivity, enables innovation and holds the potential to replace off-the-shelf software with custom-built alternatives.
Monday, October 19, 2026 / 2:45 PM - 3:15 PM EDT
Newport East & West
AI washed brands set an expectation for CIOs but can become liabilities and tarnish credibility, unless backed by a reputation for delivering on those promises. This session brings CIOs through a brand and reputation framework with actions and tactics to practice as they craft the brand and earn the reputation they want with intent.
Monday, October 19, 2026 / 2:45 PM - 3:15 PM EDT
Swan Ballroom 10
Frontier AI, such as Claude's Mythos and OpenAI's Daybreak, mark a tipping point where AI can weaponize vulnerabilities faster than organizations can react. CIOs must tell their boards of directors that they will have to recalibrate their risk appetite for vulnerabilities because faster patch cycles won’t be enough. Join this session to learn more.
Monday, October 19, 2026 / 2:45 PM - 3:15 PM EDT
Upper Peninsula 2
By 2030, rapid AI adoption, regulatory uncertainty and evolving workforce models will fundamentally reshape the way midsize enterprise (MSE) IT functions and the work it does. It will force IT to shift to a more resilient, human-agent orchestration model, putting CIOs at the helm of transformation. From flexible vendor strategies to grassroots innovation, discover how midsize enterprises can leverage their unique advantages to prepare for a changing IT function.
Monday, October 19, 2026 / 2:45 PM - 3:15 PM EDT
Swan Ballroom 6
CIOs must modernize core systems and operating models to stay competitive in the accelerating AI race. Without modernization, AI scaling fails, even if front-end innovation accelerates in the short term. Just like racing cars need rapid pit-stops for upgrades, enterprises must refresh components while moving at full speed. This session explains how CIOs can modernize mid‑race to scale AI and deliver lasting value.
Monday, October 19, 2026 / 2:45 PM - 3:15 PM EDT
Southern Hemisphere III
AI is fundamentally changing the business landscape, creating both new opportunities and unprecedented challenges for enterprises. To stay ahead, CIOs must rethink traditional strategic planning and adopt new approaches that reflect the speed and impact of AI-driven change. This session explores how leading CIOs are evolving their strategic planning frameworks to harness AI’s potential, manage risks and align IT strategy with business objectives in the age of AI.
Monday, October 19, 2026 / 2:45 PM - 3:15 PM EDT
Upper Peninsula 3
More than half of AI users are still struggling to integrate AI into daily work, creating a value gap that only a structured human-AI journey can bridge. This session reveals why treating IT readiness as the blueprint for the entire organization creates a scalable framework for cross-functional success. Gartner predicts that by 2030, 75% of IT work will be done by humans and AI, but the current skill gaps risk a $5.5 trillion loss in global performance by 2027.
Monday, October 19, 2026 / 2:45 PM - 3:05 PM EDT
Future Directions Stage, IT Xpo, Pacific Hall
Smart physical world and physical AI are transforming autonomous operations, merging digital and physical realms. CIOs must focus on robust security, governance and adaptability for safe, transparent and resilient business outcomes.
Monday, October 19, 2026 / 2:45 PM - 3:05 PM EDT
Stage 2, IT Xpo, Atlantic Hall
Get a preview of what it’s like to work with a Gartner Executive Partner. In this interactive, Q&A style session, bring your most pressing AI questions and hear how Executive Partners help leaders navigate real-world challenges, evaluate opportunities, and turn AI priorities into action. Come with a specific question or simply explore how an Executive Partner can support your organization.
Monday, October 19, 2026 / 2:45 PM - 3:05 PM EDT
Stage 3, IT Xpo, Pacific Hall
Over the past year, the enterprise architecture tools market continued its rapid evolution, driven by accelerated AI investments and heightened customer expectations around integration and user experience. As a result, CIOs and heads of enterprise architecture face new challenges in tool selection amid an increasingly complex — and turbulent — vendor landscape. Attend this session to gain actionable insights into these ongoing shifts.
Monday, October 19, 2026 / 2:45 PM - 3:05 PM EDT
Stage 4, IT Xpo, Pacific Terrace
Generative AI technologies and techniques are evolving at an unprecedented pace, accompanied by a significant hype, making it challenging for leaders to navigate this dynamic landscape. CIOs can leverage this Hype Cycle to identify the innovations worth pursuing as they shape and execute their AI strategies.
Monday, October 19, 2026 / 2:45 PM - 3:05 PM EDT
Stage 1, IT Xpo, Atlantic Hall
This session will cover the top trends in the HCLS hype cycle for Data, Analytics and AI.
Monday, October 19, 2026 / 3:45 PM - 4:15 PM EDT
Southern Hemisphere I
In this session, Appian explores how organizations use AI within governed business processes to drive outcomes in regulated sectors. We’ll examine how probabilistic AI handles interpretation, summarization, and generation, while deterministic processes provide the necessary orchestration, auditability, and human review for enterprise scale. Serious AI isn't about universal application; it’s about intelligent governance and measurable value.
Monday, October 19, 2026 / 3:45 PM - 4:15 PM EDT
Southern Hemisphere II
As operational complexity grows and expertise becomes harder to scale, organizations are looking beyond AI as an advisor and toward AI as a participant in execution. Learn how AI can support frontline decision-making, accelerate problem resolution, and help every worker perform more like your best worker. This session explores how AI moves beyond prediction and becomes an active participant in day-to-day operations.
Monday, October 19, 2026 / 3:45 PM - 4:15 PM EDT
Southern Hemisphere III
As agentic AI redefines productivity, IT executives face a critical challenge: orchestrating intelligent agents while maintaining enterprise-grade control. Join this session for a high-level discussion on Workday's trusted agent platform. Learn how to break down data silos, enforce strict governance, and empower your organization to rewire workforce productivity safely.
Monday, October 19, 2026 / 3:45 PM - 4:15 PM EDT
Southern Hemisphere V
Learn how to scale AI agents from pilot to production without losing control. Discover how to unify context, agency, action, governance, and security under a single AI control plane. Walk away with practical guidance from clients for deploying trustworthy agents across your enterprise, with the visibility and policy enforcement your organization demands.
Monday, October 19, 2026 / 3:45 PM - 4:15 PM EDT
Upper Peninsula 4
Most enterprise AI initiatives stall not from tech limits, but from scaling across fragmented systems and legacy operating models. You can’t automate out of structural complexity. Explore how Aveanna Healthcare aligned its architectural and operating models with strong governance to move beyond isolated pilots and operationalize AI into a scalable, responsible enterprise capability.
Monday, October 19, 2026 / 3:45 PM - 4:15 PM EDT
Upper Peninsula 3
ExxonMobil engaged more than 5,000 users in its architecture practice, replacing documentation cycles with faster decisions across one of the world's most complex organizations. Hear the operating model behind it: self-service discovery, structured data collection, and data people trust. Leave with the adoption plays, data quality habits, and AI-readiness checks you can apply.
Monday, October 19, 2026 / 3:45 PM - 4:15 PM EDT
Upper Peninsula 2
A common question at every company is “how many tokens are we using?” It feels like a concrete way to measure AI adoption, but it’s mostly a vanity metric. Grammarly has spent years proving what actually drives adoption, and now they’re using that same model to build and shape Superhuman Go. Hear from Superhuman’s CISO on what that model actually is, and walk away with a sharper way to measure your own AI investment.
Monday, October 19, 2026 / 3:45 PM - 4:15 PM EDT
Swan Ballroom 4
The definition of an AI platform is shifting as software becomes increasingly agentic and organizations need a foundation that can scale intelligence without compromising trust, control, or operational resilience. Built upon decades of experience operating mission-critical systems for the world’s largest enterprises, Microsoft continues to evolve Azure as an integrated cloud platform positioned to shape what’s ahead for AI stack verticalization.
Monday, October 19, 2026 / 3:45 PM - 4:15 PM EDT
Swan Ballroom 6
What does it take to secure a mission when the attack surface stretches from Earth to orbit and failure is not an option? Datadog Field CISO Rob Aragao and NASA will show how cybersecurity enables mission success. Learn how NASA protects critical data and communications, builds resilience across ground and space systems, manages supply chain risk, and approaches AI responsibly. Leave ready to anticipate risk.
Monday, October 19, 2026 / 3:45 PM - 4:15 PM EDT
Swan Ballroom 10
As pressure grows to justify AI investments, CIOs need metrics that matter. This session explores why productivity, employee experience, and operational outcomes are emerging as the real indicators of success. Learn how HP is helping IT organizations use data, automation, and intelligent management platforms to optimize technology spend, improve workforce performance, and create a foundation for future AI-driven operations.
Monday, October 19, 2026 / 3:45 PM - 4:15 PM EDT
Grand Harbor Salon 1
AI creates the most value when it makes operational decisions. Gallo, the world's largest wine producer by volume, uses decision intelligence to execute decisions autonomously where policies allow, with human review where judgment matters. Nitin Murali, VP of Supply Chain Excellence at Gallo, and Aera CRO Gonzalo Benedit share how Gallo went live in 13 weeks, cut freight and labor costs, and built the governance and IT partnership to scale.
Monday, October 19, 2026 / 3:45 PM - 4:15 PM EDT
Grand Harbor North & South
Technology is the foundation of competitive advantage. The organizations that win pair it with the right people, culture, and execution. Gary Vaynerchuk shares why winning organizations embrace change, move faster, and create lasting value, then moderates a discussion with leaders whose organizations were recognized through the T-Mobile for Business Innovate Awards for delivering measurable business outcomes through technology innovation.
Monday, October 19, 2026 / 3:45 PM - 4:15 PM EDT
Northern Hemisphere Ballroom
Every leader is asking how to transform with AI. Hear from two leaders who are living it: one building the network and assurance platform enterprises are running AI on, and the other leading IT for a holding company, operating across sports and entertainment (the New England Patriots), manufacturing, and real estate. Join this session for a candid look at what's working, what's hard, and what every CIO should do next.
Monday, October 19, 2026 / 4:30 PM - 4:50 PM EDT
Future Directions Stage, IT Xpo, Pacific Hall
Agentic AI is transforming the IT service desk into an autonomous operation that resolves requests with minimal human intervention oftentimes before issues are event reported. This session outlines how to deliver zero-ticket autonomous resolution in even the most complex enterprise environments. See how Autonomous IT Service Desk has automated 80%+ of service requests for enterprises without compromising security, reliability, or trust.
Monday, October 19, 2026 / 4:30 PM - 4:50 PM EDT
Stage 1, IT Xpo, Atlantic Hall
Agentic AI is easy to pilot but hard to scale when governance, accountability, and auditability matter. Nishith Trivedi, Global MDM and Enterprise Data Governance Lead, shares lessons from Pfizer’s work connecting Clinical and Enterprise MDM with Reltio to give AI agents trusted context. Learn where Pfizer started, how it keeps people in the loop, and how it projects to cut due diligence time by 80–90% and its stewardship backlog by 30–40%.
Monday, October 19, 2026 / 4:30 PM - 4:50 PM EDT
Stage 2, IT Xpo, Atlantic Hall
The modernization challenge has shifted: making your cloud estate agent-ready. Most enterprise data stores weren't built for agents to discover and act on, and legacy code resists the speed agents demand. The answer isn't rip-and-replace—it's targeted modernization so agents can work with what you've built. Learn how to evaluate agent-readiness and how agents accelerate the journey.
Monday, October 19, 2026 / 4:30 PM - 4:50 PM EDT
Stage 3, IT Xpo, Pacific Hall
As operational complexities mount, public safety agencies are rapidly shifting their perception of emerging tech from future luxury to essential lifeline. This session explores the increased integration of AI, drones, and robotics into daily operations. Attendees will learn how these tools are augmenting human intuition to improve emergency response outcomes and why network resilience has become an increasingly vital aspect of mission success.
Monday, October 19, 2026 / 4:30 PM - 4:50 PM EDT
Stage 4, IT Xpo, Pacific Terrace
As AI transforms how work gets done, overly restrictive security models can't keep up. This fireside chat explores how forward-thinking organizations are moving from command-and-control frameworks to trust-based security that enables innovation while maintaining rigor. Learn how to balance security with the flexibility AI-driven work demands.
Monday, October 19, 2026 / 5:00 PM - 5:45 PM EDT
Live: Hemisphere Ballroom, WDW Dolphin Hotel | Remote: Upper Peninsula, WDW Swan Hotel, Yacht & Beach Resort
What comes after today’s world order? Increasingly, it's not governments but the world's powerhouse tech companies that set the rules in the digital world. They, not our elected leaders, decide how you and I share ideas and information. They have extraordinary real-time, real-world power. How will the technology titans use that power? They will transform the way we work, think, learn, play, and live. We will have longer, healthier, and more productive lives that would dazzle those who lived only in a dial-up world. But the same tech companies will also decide the world's balance of military power, create new trade and investment patterns, and decide the outcome of our race to save the planet from a human-created climate catastrophe. In this thought-provoking keynote, Ian Bremmer examines how AI is reshaping the global balance of power and what that means for businesses, governments, and citizens. You will gain insight into the implications of a world increasingly shaped by technology titans, as Bremmer argues these companies will determine the next world order and play a defining role in shaping our future. You will leave with practical strategies to prepare for the opportunities, risks, and strategic decisions that lie ahead.
Monday, October 19, 2026 / 5:45 PM - 7:15 PM EDT
IT Xpo (Atlantic Hall, Pacific Hall and Pacific Terrace)
Join us for the Networking Reception on the IT Xpo where you can engage with your peers, Gartner analysts, and exhibitors while enjoying delicious food and beverages. Evaluate industry offerings that can move your business forward. Attend a Stage session to see technology in action.
Monday, October 19, 2026 / 5:55 PM - 6:15 PM EDT
Future Directions Stage, IT Xpo, Pacific Hall
AI's limit isn't intelligence; it's misalignment in enterprise operating models. Most leaders are piloting agents, yet few have the alignment and governance to scale them. This session provides a framework to evaluate whether your investments build an efficient, adaptable, or exponential. You will learn how to move from intent to outcome and which early signals show value compounding.
Monday, October 19, 2026 / 5:55 PM - 6:15 PM EDT
Stage 1, IT Xpo, Atlantic Hall
Every vendor is bolting AI agents onto IT operations. Few ask whether those agents understand the workflow they're running in and that gap decides if you deliver value on day one or just adds noise to troubleshoot. We'll map the maturity curve, from AI-assisted triage to full AI specialists, with real outcomes at each stage: fewer escalations, faster resolution, freed-up capacity. Leave knowing where to start and what to automate first.
Monday, October 19, 2026 / 5:55 PM - 6:15 PM EDT
Stage 2, IT Xpo, Atlantic Hall
Building AI is fast, but scaling it creates major enterprise risks—from security gaps to unpredictable agent behavior. Join this session to learn how leaders secure agentic workflows using robust guardrails and the OutSystems Enterprise Context Graph. Watch a live demo featuring multi-agent collaboration and RAG in action, and discover how to keep your stack auditable while delivering $1.13M in ROI.
Monday, October 19, 2026 / 5:55 PM - 6:15 PM EDT
Stage 3, IT Xpo, Pacific Hall
AI spending is surging, yet linking these investments to P&L impact remains a critical bottleneck. In this session, CI&T shares a case study of a major software development transformation where culture, not just code, drove AI adoption. Attendees will learn how to design a balanced portfolio of human-AI workflows, establish metrics that capture true employee value, and navigate the cultural resistance that stalls productivity gains.
Monday, October 19, 2026 / 5:55 PM - 6:15 PM EDT
Stage 4, IT Xpo, Pacific Terrace
This session explores how AI-driven observability can help organizations advance toward autonomous operations and Zero Disruption—identifying issues sooner, understanding their business impact, and automating appropriate responses. Attendees will leave with a proven approach for moving from detection and diagnosis to preemptive, automated resolution that helps minimize disruption and improve digital resilience.
Monday, October 19, 2026 / 6:20 PM - 6:40 PM EDT
Future Directions Stage, IT Xpo, Pacific Hall
Agentic applications will outpace human ones, if they haven’t already. At Cockroach Labs we built an AI layer for our business. Within three months over 500 applications were created, each needing a database. Deploying individual databases is an outdated model that doesn’t scale to the agentic era. This session introduces the idea of the “Database Estate” to help Data Infrastructure Executives reimagine their economic model for the agentic era.
Monday, October 19, 2026 / 6:20 PM - 6:40 PM EDT
Stage 1, IT Xpo, Atlantic Hall
AI is introducing a never before seen level of cost volatility into the enterprise. AI-native application spend is up 393% year over year in large enterprises, with 78% of IT leaders already facing unexpected AI or consumption charges. Drawing on insights from $100 billion in software spend and perspectives from leading enterprises, Zylo Co-Founder Ben Pippenger will share how enterprise CIOs are gaining visibility to manage AI spend at scale.
Monday, October 19, 2026 / 6:20 PM - 6:40 PM EDT
Stage 2, IT Xpo, Atlantic Hall
Despite growing AI budgets, many organizations are struggling to demonstrate measurable business value. As scrutiny increases, CIOs and CFOs must ensure every dollar drives meaningful outcomes. This session explores a data-driven framework for AI value realization that combines cost transparency, usage insights, and outcome tracking. Learn how to prioritize high-impact use cases, eliminate low-value spend, and prove AI ROI at scale.
Monday, October 19, 2026 / 6:20 PM - 6:40 PM EDT
Stage 3, IT Xpo, Pacific Hall
In this session, HPE Networking’s Chief AI officer Bob Friday examine the next stage of AI adoption: trusted autonomy. Learn how leading organizations are using AI to move beyond monitoring and recommendations toward networks that can anticipate issues, remediate problems, enforce security policies, and optimize experiences with minimal human intervention.
Monday, October 19, 2026 / 6:20 PM - 6:40 PM EDT
Stage 4, IT Xpo, Pacific Terrace
No enterprise deploys AI agents alone: the path from pilot to production runs through a growing ecosystem of technology providers, partners, and integrators. This session examines how that ecosystem accelerates enterprise adoption of business messaging and AI agents connecting experiences to core business systems and extending them across industries. IT leaders will leave with a clear view of how to evaluate and work with partners to move faster.
Tuesday, October 20, 2026 / 8:00 AM - 8:30 AM EDT
Upper Peninsula 4
Organizations have spent years investing in data platforms, dashboards, governance, and analytics, yet many still struggle to turn data insights into consistent business impact. Frank Iannella, CIO at HEINEKEN USA will share three shifts they made when redefining the role of data and AI in the enterprise: moving from insights to action, from clean data to decision-ready data, and from intelligence for a few to intelligence for all. Through practical examples and lessons learned, attendees will discover how decision intelligence can connect data, AI, and business processes to improve decisions, accelerate execution, and unlock greater value across the organization.
Tuesday, October 20, 2026 / 9:00 AM - 9:45 AM EDT
Live: Hemisphere Ballroom, WDW Dolphin Hotel | Remote: Upper Peninsula, WDW Swan Hotel, Yacht & Beach Resort
Join Serena Williams, global sports icon, entrepreneur, investor, and advocate, for a compelling keynote interview led by award-winning journalist Soledad O’Brien. Serena will share the lessons behind her extraordinary success on and off the court, from performing at the highest level under pressure to building businesses, championing change, and redefining what leadership looks like. Their conversation will offer fresh perspectives on resilience, ambition, and transformation, with insights you can apply as you navigate change, drive growth, and create lasting impact.
Tuesday, October 20, 2026 / 10:00 AM - 10:20 AM EDT
Future Directions Stage, IT Xpo, Pacific Hall
Why do enterprise rollouts stall after the pilot, even when the use case is clear? Hear from Superhuman's research team as they share findings from research across knowledge workers, buyers, and admins to explain why AI access doesn't become habit. Walk away with concrete actions to bridge the AI adoption divide, and a clear standard for the support you should expect and demand from your AI vendors going forward.
Tuesday, October 20, 2026 / 10:00 AM - 10:20 AM EDT
Stage 1, IT Xpo, Atlantic Hall
In the AI era, the quality of a decision matters more than the speed of the human or agent making it. This session applies Gartner's decision intelligence framework to IT and security fundamentals, turning each into a self-healing loop built on durable asset intelligence reconciled across the systems and teams that hold pieces of it. Walk away with a model for which decisions to automate, which to augment, and which to keep in human hands.
Tuesday, October 20, 2026 / 10:00 AM - 10:20 AM EDT
Stage 2, IT Xpo, Atlantic Hall
Enterprise AI has always had a human in the middle, reading the recommendation and quietly correcting what was wrong. That human layer was invisible, unmeasured, and load-bearing. Agents remove it; that is the power! This session examines what changes when advice becomes action: where autonomy gets capped, what an agent has to be certain of before it can act, and what Is required to make this promise a reality.
Tuesday, October 20, 2026 / 10:00 AM - 10:20 AM EDT
Stage 3, IT Xpo, Pacific Hall
The breach is only the prelude to the risk and damage from a hacker. Witness a live hacking demonstration of a common-looking USB device and learn about physical and digital methods of control to minimize lateral movement within an environment and halt exfiltration of your valuable data.
Tuesday, October 20, 2026 / 10:30 AM - 11:00 AM EDT
Northern Hemisphere Ballroom
Technological breakthroughs are accelerating like never before, are you ready to keep up? Join us for this must-attend session where Gartner unveils the top strategic technology trends for 2027! Discover how following Gartner’s expert guidance can empower your organization to thrive in a rapidly changing digital world. We'll reveal 10 game-changing technologies every CIO should know to face the future with confidence & agility.
Tuesday, October 20, 2026 / 10:30 AM - 11:00 AM EDT
Swan Ballroom 10
Is your risk appetite inappropriately aligned to your budget? If managing risk is driving up your costs, and you are regularly exceeding service level agreements, then you need to reset your approach to risk appetite. Learn how to optimize costs transparently through the lens of a risk appetite by treating risk as a choice between performance/protection-levels and cost.
Tuesday, October 20, 2026 / 10:30 AM - 11:00 AM EDT
Upper Peninsula 4
Don't ask, "Can AI do this job?" Instead, ask how AI can solve your client's problem. This is because of two people challenges CIOs and IT teams face when trying to get value from AI: scarcity mindset and the doorman fallacy. Learn how to avoid these challenges through practical applications in AI enablement strategies.
Tuesday, October 20, 2026 / 10:30 AM - 11:00 AM EDT
Newport East & West
Dynamic enterprise leadership requires balancing strategy, architecture, governance and delivery. Lean IT teams often focus on delivery, short-changing the other three. This tactical focus stalls digital transformation, leaving the enterprise in a traditional, reactive state and vulnerable to disruption. Can a lean team actually drive enterprisewide agility? This session offers CIOs actionable advice to transform IT and enterprise operating models into a dynamic digital powerhouse.
Tuesday, October 20, 2026 / 10:30 AM - 11:00 AM EDT
Upper Peninsula 3
AI is accelerating the democratization of technology to non-IT users, creating new opportunities and significant risks. Lockdown drives shadow IT, while unchecked freedom leads to chaos. Current approaches demand a CIO-led reboot. This session details how CIOs can selectively enable their organizations to capture the full value of democratization while effectively managing emerging risks.
Tuesday, October 20, 2026 / 10:30 AM - 11:00 AM EDT
Southern Hemisphere III
AI is reshaping the foundations of IT, from talent and skills to technology architecture, operating models and security. This session will help CIOs gain a clear view of the future of IT landscape and the strategic actions needed to stay ahead.
Tuesday, October 20, 2026 / 10:30 AM - 11:00 AM EDT
Swan Ballroom 6
This session will provide a blueprint for the comprehensive data, analytics and AI capabilities, and services that CIOs need to build to enable their organization's AI ambition. It will explore the implications of your AI ambition archetype on your buying, deployment and organization strategies.
Tuesday, October 20, 2026 / 10:30 AM - 11:00 AM EDT
Upper Peninsula 2
The AI operationalization phase is giving way to the next evolution of AI software based on composite AI and AI agents. AI agents need an enterprise view and a bigger picture to organize their collaborations. To build adaptable and resilient systems, organizations should explore this evolution — based on the decision intelligence discipline — to maximize the benefits brought by the AI agent wave. Join this session to learn more.
Tuesday, October 20, 2026 / 10:30 AM - 11:00 AM EDT
Southern Hemisphere I
Examine the agentic-AI-specific governance and risk mitigation strategies. Stop lengthy processes and long-term thinking. Start establishing clear definitions for both AI agents and human roles, setting measurable goals, implementing real-time monitoring and creating codes of conduct for agents. Create guidance on delivering deterministic outcomes from probabilistic systems. Continue extending and evolving agentic AI governance to meet dynamic and autonomous nature of multiagent systems.
Tuesday, October 20, 2026 / 10:30 AM - 11:00 AM EDT
Swan Ballroom 4
Open-weight models accounted for 60% of U.S. token consumption on Open Router in August, signaling a shift from experimentation to strategic adoption. For CIOs, the question is no longer whether open-weight models will win, but where and how to deploy them to create the greatest business value.
Tuesday, October 20, 2026 / 10:30 AM - 10:50 AM EDT
Future Directions Stage, IT Xpo, Pacific Hall
In an era defined by rapid macroeconomic shifts and unpredictable regulatory changes, geopolitical volatility is no longer just a boardroom talking point — it is a direct threat to operational continuity and digital infrastructure. For CIOs, navigating this fragmented global landscape requires shifting from reactive troubleshooting to proactive, scenario-driven resilience.
Tuesday, October 20, 2026 / 10:30 AM - 10:50 AM EDT
Stage 1, IT Xpo, Atlantic Hall
Why do AI and Industry 4.0 pilots struggle to scale? Drawing on Gartner Hype Cycles, this session highlights five technologies that together form the foundation for enterprise-wide deployment of AI, enabling more connected, intelligent and increasingly autonomous manufacturing operations.d.
Tuesday, October 20, 2026 / 10:30 AM - 10:50 AM EDT
Stage 2, IT Xpo, Atlantic Hall
A digital twin of an organization (DTO) is a dynamic software model that relies on operational and contextual data to understand how an organization operationalizes its business model, connects with its current state, responds to changes, deploys resources, simulates future states and delivers customer value. A DTO platform is a technology platform that supports the creation, management and operationalization of a DTO.
Tuesday, October 20, 2026 / 11:05 AM - 11:25 AM EDT
Stage 1, IT Xpo, Atlantic Hall
Enterprise AI adoption has 2 hard limits: what you can safely feed AI and what you can afford to run. Gartner estimates that 80% of enterprise data is found in unstructured files that classifiers struggle with. Your most valuable data is the hardest to protect. Join us to learn how Capital One Software helps you overcome the challenge of leveraging AI on your data, and the next one of understanding AI spend as usage scales with AI observability.
Tuesday, October 20, 2026 / 11:05 AM - 11:25 AM EDT
Stage 2, IT Xpo, Atlantic Hall
AI is everyone's newest investment, but how are you tracking and showing its outcomes? Every executive team and board wants to know: what outcome is AI delivering? It's the same challenge every initiative has faced, AI just raises the stakes. See how Planview connects AI to real outcomes, and how our specialized AI, Anvi, helps get you there. Louise Allen (CPO) and Lee Rehwinkel (VP, Data Science) share the approach and preview Anvi in action.
Tuesday, October 20, 2026 / 11:05 AM - 11:25 AM EDT
Stage 3, IT Xpo, Pacific Hall
The network of tomorrow can't afford today's failures. As first responders and enterprises demand always-on connectivity, resiliency is now a must. This session explores how T-Mobile engineers a network that prevents disruption, not just recovers from it through Network AI & SON, Dynamic CX that prioritizes mission-critical users, and T-Satellite's direct-to-device coverage available today. Leave knowing what to demand from your network partner.
Tuesday, October 20, 2026 / 11:05 AM - 11:25 AM EDT
Stage 4, IT Xpo, Pacific Terrace
Business expansions and centre launches are unforgiving: new teams must learn an EHR and operations suite with zero grace period. This session explores how Healogics uses Whatfix to reduce the adoption tax, why the first 30 days are critical, which KPIs predict full productivity, and how in-app guidance from day one is improving staff readiness and starting to positively impact the patient experience.
Tuesday, October 20, 2026 / 11:30 AM - 12:00 PM EDT
Southern Hemisphere I
Government transformation isn't a future state- it's happening now. Through Missionforce, AI agents help agencies modernize legacy systems to turn IT into the engine closing the gap between constituents expectations and mission impact. Hear how Florida Prepaid securely deployed AI agents to transform an $18B savings program while protecting trust at scale. Leave with a practical AI assurance framework to guide agentic deployments with confidence.
Tuesday, October 20, 2026 / 11:30 AM - 12:00 PM EDT
Southern Hemisphere II
Organizations are under pressure to deliver AI outcomes while controlling costs and proving ROI. Learn how leading CIOs are redirecting spending from ERP support, maintenance, and operational inefficiencies into process optimization, automation, and agentic AI initiatives. See how organizations are achieving innovation faster and with less risk, without waiting for new budget approvals.
Tuesday, October 20, 2026 / 11:30 AM - 12:00 PM EDT
Southern Hemisphere III
What if your teams could access trusted data — people, money, context — without copying it out or stitching together fragile pipelines? Workday Data Cloud delivers zero-copy, bidirectional access across your existing platforms, preserving governance, security, and essential business context. Join our session to explore Data Connect, Live Data Query, and Prism, and learn how a strong partner ecosystem is powering real-time analytics and AI agents.
Tuesday, October 20, 2026 / 11:30 AM - 12:00 PM EDT
Southern Hemisphere V
AI transforms the enterprise when trusted data drives action. Keep distributed data and real-time streams current across hybrid environments, then connect them to historical and analytical context when the workload demands it. Leverage end-to-end governance so people, AI and applications can decide and act with confidence. Optimize data runtimes and operational workflows to increase resilience, maintain sovereignty and preserve workload choice.
Tuesday, October 20, 2026 / 11:30 AM - 12:00 PM EDT
Upper Peninsula 4
You built multi-skilled teams for cloud. That shape doesn't absorb agents. Cheaper execution doesn't remove work, it moves into judgment, verification, and spotting confidently wrong answers. The question isn't reporting lines, it's "does this world include me?" The senior, the junior, the smaller-team manager: each needs a different answer. Four operating models return, a view from inside Amazon, one answer: yes, but the entry point has changed.
Tuesday, October 20, 2026 / 11:30 AM - 12:00 PM EDT
Upper Peninsula 3
AI agents now make decisions and access data at machine speed—often faster than your controls can follow. For CIOs and IT leaders, governing this agentic workforce is now a boardroom priority. Join us to see how unifying human and non-human identities under one governance model delivers full-spectrum visibility, enforces least privilege in real time, and turns AI risk into a strategic advantage. Lead the intelligent enterprise with confidence.
Tuesday, October 20, 2026 / 11:30 AM - 12:00 PM EDT
Upper Peninsula 2
Agents dazzle in demos and fail in production, because an agent is not a system. Transformation lives or dies with agentic systems: a probabilistic engine fused with a deterministic frame, fed data fit for autonomous action. Learn when agents earn their place, when automation should run instead, and how the four Cs and governed memory make the whole system trustworthy
Tuesday, October 20, 2026 / 11:30 AM - 12:00 PM EDT
Swan Ballroom 4
AI in mission-critical environments needs more than intelligence. It needs precision, context, governance and trust. Drawing on decades of experience in the world's most exacting industrial environments, Siemens brings that same rigor to AI. Explore real-world use cases and how connecting enterprise data, context, AI and action can move AI from experimentation to production across complex industrial and regulated environments.
Tuesday, October 20, 2026 / 11:30 AM - 12:00 PM EDT
Swan Ballroom 6
AI is changing how work gets done. Leading organizations are moving from assistants to agents that plan, decide, and act. Discover the Frontier Firm model, Copilot innovations, and the path to securely scale agent-powered transformation.
Tuesday, October 20, 2026 / 11:30 AM - 12:00 PM EDT
Swan Ballroom 10
IT leaders face more exposures than their security teams can fix. Sport Clips CISO Charles Lybrand shares how proving exploitability helps his team prioritize what matters, drive remediation, and verify that fixes worked. Learn practical ways to focus resources on exploitable risk, measure remediation outcomes, and continuously validate security across infrastructure, cloud, and web applications.
Tuesday, October 20, 2026 / 11:30 AM - 12:00 PM EDT
Newport West
AI models are trained to answer almost anything - but enterprise decisions require far more than general knowledge. Discover how Celonis provides the operational context that enables AI to understand your business, support human decision-making, and execute confidently and cost-effectively across enterprise operations.
Tuesday, October 20, 2026 / 11:30 AM - 12:00 PM EDT
Newport East
Generative AI has turned phone calls into a primary attack vector. With deepfakes requiring under three seconds of audio, traditional voice trust has collapsed. Join Dan Falkner to explore how AI voice cloning threatens enterprise and public sector infrastructure. Learn why app-layer point solutions fail and how embedding threat intelligence directly into the network layer restores call trust and secures operations.
Tuesday, October 20, 2026 / 11:30 AM - 12:00 PM EDT
Northern Hemisphere Ballroom
Enterprise AI is accelerating faster than IT organizations can absorb. As models commoditize and agents work independently, boards ask CIOs a new question: not whether AI works, but who governs it, who pays, and who's accountable. Discover five bold predictions for enterprise AI through 2030—grounded in thousands of real deployments—plus the signals to watch, operating model shifts needed, and one critical decision for the next 12 months.
Tuesday, October 20, 2026 / 12:05 PM - 12:25 PM EDT
Future Directions Stage, IT Xpo, Pacific Hall
Despite profilic adoption and evolution, AI hasn’t yet make a business impact in PRODUCTION outside the frontier labs. Apart from coding and productivity, most complex enterprise use cases are still UNSOLVED. Join this session for an architectural walkthrough, a live demo, and a path to shipping agents with confidence in production.
Tuesday, October 20, 2026 / 12:05 PM - 12:25 PM EDT
Stage 1, IT Xpo, Atlantic Hall
Gartner says only 8% of organizations have agentic AI in production. The other 92% aren't blocked by model quality—they're blocked by everything after the prompt: testing unpredictable outputs, deploying safely, and proving what agents did. This session reframes the gap as a delivery problem, not an AI problem, and shows how governing agents like code enables speed instead of slowing it down.
Tuesday, October 20, 2026 / 12:05 PM - 12:25 PM EDT
Stage 2, IT Xpo, Atlantic Hall
To scale AI without expanding top-line budgets, CIOs must capture hidden infrastructure savings. John Stock, Chief Commercial Officer at Park Place Technologies, details how to uncover budget obscured by OEM hardware maintenance, software renewals, and premature refreshes. Attendees will gain a four-stage playbook—Find It, Free It, Simplify It, and Reinvest It—to optimize operating expenses and redirect capital into high-impact AI workloads.
Tuesday, October 20, 2026 / 12:05 PM - 12:25 PM EDT
Stage 3, IT Xpo, Pacific Hall
Enterprises invest millions in strategic portfolios yet struggle to prove impact, relying on fragmented tools and static plans instead of continuous insight — and AI is compressing planning cycles faster than most can adapt. This session makes the case for funding business outcomes, not projects, through a "Living Portfolio" that connects strategy to execution and gives CIOs real-time visibility to invest with confidence.t
Tuesday, October 20, 2026 / 12:05 PM - 12:25 PM EDT
Stage 4, IT Xpo, Pacific Terrace
What happens when AI turns every employee into a builder AI changed who can build. Employees across the business can now create workflows faster than ever before, whether applications, automations or AI agents. The result is a growing wave of "wild code" and shadow AI: solutions that exist outside traditional governance and operating models. How can IT drive innovation without increasing risk and complexity? Join Tines to explore what comes next.
Tuesday, October 20, 2026 / 12:30 PM - 1:00 PM EDT
Swan Ballroom 10
Gartner forecasts 80% of CRM vendors will integrate agentic AI by 2026, and AI-CRM spend will exceed non-AI CRM by 2028. Existing vendors enhance AI against 1000+ emerging AI-native challengers. Organizations will need to selectively adopt AI-native solutions, and create options to reduce vendor lock-in. The session examines established and AI-native CRM capabilities, advising CIOs on selection.
Tuesday, October 20, 2026 / 12:30 PM - 1:00 PM EDT
Southern Hemisphere III
Postquantum cryptography is one of the most important issues facing organizations that utilize public transport communication conduits, such as the internet, to transmit sensitive data. This could include credit card numbers, PII or GDPR-monitored items. As current encryption algorithms will be broken, attendees will learn how to address this issue both from a holistic perspective and as an operational opportunity.
Tuesday, October 20, 2026 / 12:30 PM - 1:00 PM EDT
Swan Ballroom 4
AI is moving too fast to follow one development at a time. This 30-minute session cuts through the noise to give executives a clear, enterprise-wide view of what has changed, what matters now, and what to do next. Drawing on Gartner’s latest research and market intelligence, we’ll connect the most important developments across technology, vendors, economics, risk, workforce and business strategy. • What’s changing now: The biggest AI developments, emerging technologies and vendor moves reshaping the market and what they mean for the enterprise. • Where leaders should focus: The most important shifts in AI strategy, use cases, ROI, costs, cybersecurity, governance, data and workforce readiness. • How to work across the enterprise: Where decisions made by the CIO, CFO, CHRO and other executives increasingly depend on one another, and where enterprises need a coordinated approach. • What to do next: The decisions and actions leaders should prioritize now to capture value, manage risk and prepare for what’s coming next.
Tuesday, October 20, 2026 / 12:30 PM - 1:00 PM EDT
Swan Ballroom 6
Thriving in times of intense economic and social volatility requires organizations to find new ways to empower their software engineering teams to increase productivity, efficiency and effectiveness. This session will provide Gartner’s latest and best guidance on the actionable trends that software engineering leaders and their teams should be tracking in 2026 and beyond.
Tuesday, October 20, 2026 / 12:30 PM - 1:00 PM EDT
Southern Hemisphere I
The AI market is rapidly innovating forwards, yet many enterprises are still struggling to get value out. Join this session to learn about the top Agentic AI use cases and business outcomes, the emerging technologies unlocking the next generation of expert agents, and the key challenges that the market must solve to realize scale.
Tuesday, October 20, 2026 / 12:30 PM - 12:50 PM EDT
Future Directions Stage, IT Xpo, Pacific Hall
The convergence of quantum sensing and physical AI marks a paradigm shift. Quantum sensors deliver unprecedented spatial, atomic and environmental data, while physical AI translates it into autonomous real-world action. For CIOs, this is the ultimate leap in precision and operational intelligence. Join this session to learn more.
Tuesday, October 20, 2026 / 12:30 PM - 12:50 PM EDT
Stage 1, IT Xpo, Atlantic Hall
Utilities are dependent on OT — and more CIO's are getting roped into IT/OT alignment and IT/OT integration. CIOs can use the OT Hype Cycle to time and align their technology investments to support critical capabilities that deliver strategic business goals.
Tuesday, October 20, 2026 / 12:30 PM - 12:50 PM EDT
Stage 3, IT Xpo, Pacific Hall
Gartner’s Magic Quadrant for CDPs highlights their evolution into "Agentic Customer Context Engines." This session explores the strategic choice between platformization and agentification — integrated suites vs. warehouse-native agility. Learn how vendors are adopting zero-copy architectures and autonomous AI to cut integration debt and discover the governance and interoperability essentials needed to anchor your 3-5-year enterprise AI roadmap.
Tuesday, October 20, 2026 / 1:15 PM - 1:35 PM EDT
Future Directions Stage, IT Xpo, Pacific Hall
Workplace friction and the IT tickets it creates are an accepted cost of digital work, but it doesn't have to be. Autonomous DEX changes the model. Nexthink thinks, decides, acts, and prevents without waiting for a ticket and every employee gets a personal IT agent that resolves issues in the flow of work. Join us to see how this shift eliminates friction, improves productivity, and frees IT to focus on business outcomes, not operational noise.
Tuesday, October 20, 2026 / 1:15 PM - 1:35 PM EDT
Stage 1, IT Xpo, Atlantic Hall
AI Agents create value only when they can execute safely. Hear how Asana built a governed AI engine that drives 10% more revenue and in just four months, and how AMAROK built their enterprise architecture from the ground up by scaling orchestration as the foundation for Agentic AI. Learn how to move ideas into production, democratize builds beyond specialists without losing control, and apply four signals of progress towards becoming an exponential enterprise.
Tuesday, October 20, 2026 / 1:15 PM - 1:35 PM EDT
Stage 2, IT Xpo, Atlantic Hall
AI is turning nearly every legacy platform conversation into a forced modernization decision, with vendors positioning stable systems as barriers rather than assets. This session explores why business readiness, not vendor timelines, should determine when and how you modernize. Learn a practical framework for deciding what to run, optimize or transform now, so AI and Open Source investments follow your roadmap instead of somebody else's deadline.
Tuesday, October 20, 2026 / 1:15 PM - 1:35 PM EDT
Stage 3, IT Xpo, Pacific Hall
See it live: Infor's AI Adoption Hub builds a personalized AI roadmap in minutes and quickly turns those ideas into working enterprise software. Using our customer PING Golf as the working example, this demonstration shows how agentic AI collapses the path from customer pain point to production application, and what it means for how any enterprise plans, prioritizes, and delivers AI. Come learn how you can get started today.
Tuesday, October 20, 2026 / 1:15 PM - 1:35 PM EDT
Stage 4, IT Xpo, Pacific Terrace
Many organizations can launch an AI pilot. Far fewer can scale AI without increasing fragmentation, cost, and risk. This session offers CIOs and their teams a practical framework for building and securing AI across applications and workflows. Learn how to simplify the foundation, enable developer innovation, govern interactions among people, data, applications, and agents, and turn AI investment into measurable business value.
Tuesday, October 20, 2026 / 1:45 PM - 2:15 PM EDT
Southern Hemisphere I
AI is dissolving the perimeter traditional security tools were built to defend. As human users, machine identities, and AI agents operate across complex environments, fragmented solutions create security gaps and overhead. Discover Okta’s vision for an Identity Security Fabric—a unified platform securing every identity type. Learn how to strengthen breach protection, improve resilience, gain AI visibility, and maximize your security investment.
Tuesday, October 20, 2026 / 1:45 PM - 2:15 PM EDT
Southern Hemisphere II
Many AI initiatives fail to move past experimentation due to poor data context and fragmented controls. Join SAP and Accenture for a practical, non-promotional framework to ground agentic AI in enterprise systems. We explore common governance hurdles and architectural friction, showing you how to establish built-in guardrails for autonomous agents and measure what really matters: cost, productivity, and growth.
Tuesday, October 20, 2026 / 1:45 PM - 2:15 PM EDT
Southern Hemisphere III
The LA28 Olympic & Paralympic Games will push connectivity and IT infrastructure to extraordinary limits. Go inside the wireless-first architecture, resilient networks and mission-critical operations powering the Games. Hear how T-Mobile for Business, the Official Telecommunications Services Provider for the LA28 Games, is applying expertise proven at PGA of America's flagship events to engineer technology for unprecedented scale.
Tuesday, October 20, 2026 / 1:45 PM - 2:15 PM EDT
Southern Hemisphere V
No baggage. No processes. No IT or systems. Big Vision. Clear Mission. Huge ambition. Hear from Cadillac Formula One Team on the journey to date of building the newest team on the grid. Creating a structure for growth, setting up technology to compete, finding ways to outpace the competition using the best of industrial AI. Brought to you in collaboration with IFS.
Tuesday, October 20, 2026 / 1:45 PM - 2:15 PM EDT
Upper Peninsula 4
NVIDIA didn't just build AI infrastructure for the world — it had to run on it too. This session tells the inside story of how NVIDIA transformed its own enterprise operations using ServiceNow, powered by NVIDIA's AI platform. Real workflows, real governance, real numbers.
Tuesday, October 20, 2026 / 1:45 PM - 2:15 PM EDT
Upper Peninsula 3
Enterprise agility requires more than just modern methodologies, it demands an interconnected digital workplace where teams, tools, and data operate in lockstep. Join us a Synchrony outlines how they streamlined handoffs between Dev and Ops, established a single source of truth, and empowered teams with secure, permission-aware AI to automate planning and eliminate context switching.
Tuesday, October 20, 2026 / 1:45 PM - 2:15 PM EDT
Upper Peninsula 2
Running AI is easy; doing it efficiently is hard. As AI compute bills escalate, leaders need a clear playbook for aligning model usage with bottom-line performance. This session demystifies the economics of org-wide AI implementation. Walk away with concrete strategies—including how to cut implementation costs, optimize resource allocation, and drive proven return on investment.
Tuesday, October 20, 2026 / 1:45 PM - 2:15 PM EDT
Swan Ballroom 4
AI experimentation is over — 2026 and beyond is all about scale. Yet most enterprises are blocked not by model maturity, but by siloed data, fragmented governance, and legacy IT. Iron Mountain research shows 86% have faced AI project delays from data issues, and over half of enterprise data is dark or redundant. Leading enterprises fund AI by mining their own estates — not new budget — turning legacy debt into the foundation AI strategy needs.
Tuesday, October 20, 2026 / 1:45 PM - 2:15 PM EDT
Swan Ballroom 6
As demand for AI accelerates, organizations must move beyond experimentation to trusted, scalable adoption while navigating constraints around data center capacity, cost, power, and data sovereignty. Explore how HP and Perplexity bring together high-performance compute, professional applications, models, and enterprise knowledge across local and cloud environments. Learn how to choose the right workflow, place each step intentionally, prove measurable value, and scale what works.
Tuesday, October 20, 2026 / 1:45 PM - 2:15 PM EDT
Swan Ballroom 10
Tightening compliance shouldn’t stall your AI strategy—it should sharpen it. From a Capital One perspective, this session sets a framework for balancing intense AI demands with strict governance and regulatory constraints. We’ll explore actionable models for embedding compliance into early design, managing risk, and driving innovation without compromising security or transparency.
Tuesday, October 20, 2026 / 1:45 PM - 2:15 PM EDT
Newport West
Gartner predicts agentic AI will resolve 80% of customer service issues by 2029, yet expects over 40% of projects to be canceled by 2027 on cost, value, and risk. The difference is conversation intelligence: understanding conversations end to end, the revenue they're losing, and the sentiment behind them, then feeding it to AI Reps that resolve at first contact. Learn how it becomes a blueprint for agentic transformation, accessible from any LLM.
Tuesday, October 20, 2026 / 1:45 PM - 2:15 PM EDT
Newport East
AI adoption is accelerating, but many enterprises are struggling to turn activity into measurable results. Work often stalls at the handoffs between AI agents, people, and core systems. Learn how orchestration closes that gap, with practical lessons on starting with the process, planning for exceptions, building in governance and measuring what the business tracks. Venu Gunuganti, Digital Transformation Leader at Micron, shares what worked, and what he'd change, from the customer side.
Tuesday, October 20, 2026 / 1:45 PM - 2:15 PM EDT
Northern Hemisphere Ballroom
Why do some organizations generate real value from AI while others remain stuck in pilot mode? Over the past year, the AWS Executive in Residence team explored that question through 150+ candid conversations with senior leaders across industries and Amazon executives deploying AI at scale. From our Reimagine research, we'll share the patterns that separate success from stall and a framework for where you stand and what to do next.
Tuesday, October 20, 2026 / 2:20 PM - 2:40 PM EDT
Future Directions Stage, IT Xpo, Pacific Hall
AI doesn't create truth. It amplifies whatever it's given. As organizations expand AI across SaaS applications, a lesson keeps resurfacing: you can't build a recovery strategy on the systems you need to recover from. This session explores why an independent, verified, and always-recoverable single point of truth is the foundation responsible AI adoption depends on — and why trust, recoverability, and AI strategy belong in the same conversation.
Tuesday, October 20, 2026 / 2:20 PM - 2:40 PM EDT
Stage 1, IT Xpo, Atlantic Hall
The conversation has shifted from building AI to operating AI. As AI becomes embedded in mission-critical workflows, organizations need confidence that every model, workload, and decision is secure, governed, economically sustainable, and under their control. Discover how to unify infrastructure, data, AI on a trusted hybrid foundation to accelerate innovation, preserve digital sovereignty, and run AI where critical data and applications reside.
Tuesday, October 20, 2026 / 2:20 PM - 2:40 PM EDT
Stage 2, IT Xpo, Atlantic Hall
Experience a fast-paced IT Xpo Stage demo as Boomi AI experts build a working agentic system live in 20 minutes with an audience volunteer. We address the friction of fragile workflows and integration silos by wrapping an autonomous agent in enterprise governance, memory, and production guardrails. Watch a greenfield process harden into automated execution, and leave with a practical framework to scale agents from prototype to production.
Tuesday, October 20, 2026 / 2:20 PM - 2:40 PM EDT
Stage 3, IT Xpo, Pacific Hall
Every application needs to be rebuilt with agentic AI at its core. Moving from cloud-native to AI-native requires a new architecture to safely unlock enterprise data and deliver personalized experiences at scale—globally. To build the Agentic Enterprise, organizations must rethink infrastructure, own their data, and control their AI stack. This session explores a new infrastructure approach to enterprise AI—and how agents can help.
Tuesday, October 20, 2026 / 2:20 PM - 2:40 PM EDT
Stage 4, IT Xpo, Pacific Terrace
AI has shifted from generating answers to taking action. Agents now use credentials, access enterprise data and operate across endpoints, cloud, SaaS and developer environments. At the same time, adversaries are using AI to move faster and exploit gaps between security domains. Learn how AI is reshaping the attack surface and what leaders must rethink to secure AI adoption and defend the enterprise at machine speed.
Tuesday, October 20, 2026 / 2:45 PM - 3:15 PM EDT
Southern Hemisphere III
With quantum, GenAI, agentic AI, digital sovereignty, and the next generation of digital identity, wallets, and provenance on the horizon, what do government CIOs need to do to future-proof themselves and their departments? Join this conversation with your CIO peers to share perspectives on the trends shaping the near future and discuss how you are stepping back from day-to-day operations to prepare for what’s ahead.
Tuesday, October 20, 2026 / 2:45 PM - 3:15 PM EDT
Upper Peninsula 2
Banking is entering a new era where AI agents can influence who wins the customer relationship. Discover why competitive advantage is moving from products and experiences to intelligence, orchestration and trust, and what CIOs must do now to build an agentic bank that remains relevant and differentiated.
Tuesday, October 20, 2026 / 2:45 PM - 3:15 PM EDT
Northern Hemisphere Ballroom
Learn how organizations are embedding AI into strategy execution, from real-time monitoring and adaptive decision making to dynamic resource allocation. Discover actionable steps for CIOs to leverage AI for continuous alignment between strategy and execution, enabling faster adaptation to market shifts and measurable value creation.
Tuesday, October 20, 2026 / 2:45 PM - 3:15 PM EDT
Upper Peninsula 4
AI and geopolitics are the two driving forces affecting manufacturing today. Depending on which force is more powerful, it will create different outcomes that will affect technology investment priorities to get the best ROI. We have created four scenarios and the responses required to help you plan your technology strategy going forward to take advantage of whatever happens.
Tuesday, October 20, 2026 / 2:45 PM - 3:15 PM EDT
Upper Peninsula 3
Agentic insurers, who use agentic AI across the value chain and balance human-centric with autonomous processing, will achieve results beyond conservative competitors. Agentic AI accelerates transformation, overcomes industry challenges, and enables radical process reinvention. Building a roadmap to be agentic is difficult, most insurers are not fully prepared for this shift. This presentation identifies key elements of a successful agentic insurance strategy, providing CIOs guidance to make well-informed IT decisions.
Tuesday, October 20, 2026 / 2:45 PM - 3:15 PM EDT
Southern Hemisphere I
By 2030, AI will be ubiquitous rather than differentiating across healthcare and life sciences. As adoption expands, roles fracture, decision density rises, human decisions become fewer but more consequential - while accountability blurs. CIOs must actively engage in helping redesign how work gets done. Attendees will learn how to reduce risk and drive advantage through workforce transformation.
Tuesday, October 20, 2026 / 2:45 PM - 3:15 PM EDT
Swan Ballroom 10
As Artificial Intelligence transforms the competitive landscape, Retail and Consumer Goods CIOs must become heroes that shape the future. Can the business be protected through an open ecosystem? Join us to discover actionable insights that will empower CIOs to unapologetically take control of AI, shaping differentiated consumer experiences and unlocking new sources of value.
Tuesday, October 20, 2026 / 2:45 PM - 3:15 PM EDT
Swan Ballroom 6
The AI genie is not going back into the bottle. AI is poised to reshape oil and gas asset operations, and hence business models, whether you’re an early adopter or a skeptic. This session highlights the impact of AI on the future of asset operations, and equips CIOs with key insights to develop strategies for navigating the rapidly unfolding future.
Tuesday, October 20, 2026 / 2:45 PM - 3:15 PM EDT
Swan Ballroom 4
The promise of AI is disrupting expectations and practices of universities across the world. Administrative, teaching, learning and research will experience unprecedented change over the next 10 years, but CIOs must now empower their institutions with the strategies, cultures, skills and technologies to succeed. Join this session to shape your institution’s AI-enabled future.
Tuesday, October 20, 2026 / 2:45 PM - 3:05 PM EDT
Future Directions Stage, IT Xpo, Pacific Hall
For forward-looking executives, leaders and strategists, the most valuable capability is no longer knowing the right answers, but having the foresight to ask the right questions. This interactive, audience-driven presentation strips away traditional slide decks to hand the microphone directly to the participants, turning the room into a live strategic incubator.
Tuesday, October 20, 2026 / 2:45 PM - 3:05 PM EDT
Stage 4, IT Xpo, Pacific Terrace
AI coding agents are reshaping enterprise software engineering, moving beyond code assistance to autonomous, multistep workflows across IDEs, terminals and cloud platforms. This session examines Gartner’s Magic Quadrant for AI coding agents, leading vendors, evaluation criteria, governance, pricing risks and operating-model implications for CIOs assessing enterprise readiness.
Tuesday, October 20, 2026 / 2:45 PM - 3:05 PM EDT
Stage 2, IT Xpo, Atlantic Hall
Integration platform as a service is a cloud-based integration technology used to connect on-premises, cloud-based, and mobile applications and data. In this session, we will discuss how the provider landscape is evolving and how you can determine the best type of iPaaS for your needs.
Tuesday, October 20, 2026 / 2:45 PM - 3:05 PM EDT
Stage 3, IT Xpo, Pacific Hall
Take a walk through the Magic Quadrant for observability platforms. This presentation will unravel the latest trends, key players and groundbreaking technologies transforming how businesses harness observability platforms for strategic advantage.
Tuesday, October 20, 2026 / 3:45 PM - 4:15 PM EDT
Southern Hemisphere I
Enterprise traffic now bypasses network inspection via post-quantum encryption, certificate pinning, and HTTP/3, while AI tools in browsers & local apps access sensitive data unseen. Learn how Island's Enterprise Platform shifts detection to the device, browser, & presentation layer—where data is decrypted & rendered—giving full context & covering prompt content, AI data movement, DOM exfiltration & agentic workflows that never touch the proxy.
Tuesday, October 20, 2026 / 3:45 PM - 4:15 PM EDT
Southern Hemisphere II
Fewer incidents. Faster remediation. Lower cost at scale. Network teams running agentic operations — AgenticOps — are posting results, and Cisco has the data. Joe Vaccaro shares what changed in how those teams work, what the returns look like, and how IT leaders can make the same case inside their own organizations, with human accountability and an audit trail throughout.
Tuesday, October 20, 2026 / 3:45 PM - 4:15 PM EDT
Southern Hemisphere III
AI is forcing a redesign of the enterprise network. As AI workloads scale, legacy infrastructure often lacks the performance, visibility, and automation required to support them. In this session, Ramesh Prabagaran explores how an AI Fabric approach - combining intelligent connectivity, autonomous operations, and end-to-end visibility - can help organizations optimize AI performance and deliver business value across hybrid environments.
Tuesday, October 20, 2026 / 3:45 PM - 4:15 PM EDT
Southern Hemisphere V
AI is driving unprecedented demand for agility, scale, and control across clouds, data centers, edges, and partner ecosystems. Yet many enterprise networks remain rigid, manual, and slow to change. Industry leaders will discuss why AI depends on programmable infrastructure, and how organizations can accelerate innovation, reduce complexity, and turn connectivity into measurable, strategic advantage.
Tuesday, October 20, 2026 / 3:45 PM - 4:15 PM EDT
Upper Peninsula 4
The barrier to building with AI is gone. Developers delegate work to agents that plan, execute, and make changes. The constraint is no longer talent or tooling, but whether enterprises give builders a safe path from experiment to production. This session examines agentic engineering at scale: where agents deliver throughput, where they fail, and the guardrails - identity, scoped permissions, audit trails, and human review.
Tuesday, October 20, 2026 / 3:45 PM - 4:15 PM EDT
Upper Peninsula 3
The AI race won't be defined by who deploys the most models or agents, but by who delivers trusted, measurable business outcomes. Join Sudheer Matta, SVP of Product Management at HPE Networking, as he explores why AI efficacy—not intelligence alone—is the next frontier and what it takes to turn AI ambition into business value. The, hear Vultr and Grant Thornton discuss real-world challenges and opportunities in scaling AI with trust and impact.
Tuesday, October 20, 2026 / 3:45 PM - 4:15 PM EDT
Upper Peninsula 2
IT leaders today face a dual challenge driven by the rapid pace of AI: accelerate adoption to stay competitive while strengthening defenses against increasingly agile threats. In this session, Red Hat presents practical methods to protect IT, deploy and govern autonomous AI agents securely, and architect an adaptable hybrid cloud model compliant with global standards—ensuring resilient security and agility.
Tuesday, October 20, 2026 / 3:45 PM - 4:15 PM EDT
Swan Ballroom 4
Non-profit organizations must modernize core platforms while protecting every dollar that reaches the people they serve. In this session Disabled American Veterans shares their Enterprise Service Management journey, including drivers for change, commercial decision-making, and the realities of delivery with a mission that cannot pause. Attendees will hear what worked, what didn't, and the leadership lessons DAV would apply again.
Tuesday, October 20, 2026 / 3:45 PM - 4:15 PM EDT
Swan Ballroom 6
AI adoption is accelerating, but governance must keep pace. You can’t govern what you can’t see. In this session, Michael Mejia, Director of Business Architecture at Dell, shares how their approach to enterprise architecture, with SAP LeanIX at its core, is helping drive Dell’s AI strategy—from visibility across the IT ecosystem to governance of how AI is built, deployed, used, and managed. He’ll share key lessons.
Tuesday, October 20, 2026 / 3:45 PM - 4:15 PM EDT
Swan Ballroom 10
AI spend doesn't stop at the model bill — it's agents running unchecked, data pipelines duplicating work, and teams each paying for their own stack in isolation. In this session, you'll learn how to gain visibility and control over AI costs across every layer: models, agents, data pipelines, and the teams running them. You'll see how to move from reactive spend management to proactive cost governance — so AI scales your business, not your bill.
Tuesday, October 20, 2026 / 3:45 PM - 4:15 PM EDT
Newport West
Observability gave IT more visibility, but too many teams still rely on humans to correlate alerts, judge impact, and decide what to do next. As IT complexity grows, that model is becoming harder to scale. LogicMonitor will share a practical path to Autonomous IT, showing how unified telemetry, service and business context, and agentic AI work together. See how to move from reactive monitoring to guided, governed action across IT operations.
Tuesday, October 20, 2026 / 3:45 PM - 4:15 PM EDT
Newport East
Your AI is deployed, so where’s the value? 88% of companies use AI, yet only 6% see real returns. Join McKinsey’s Steffen Fuchs to see why the payoff hides between steps, not within them, and why agents belong at the coordination layer, not bolted onto old processes. Learn how to lead the operating model shift and leave with the clarity and inspiration to tackle your highest-value workflow.
Tuesday, October 20, 2026 / 3:45 PM - 4:15 PM EDT
Northern Hemisphere Ballroom
As organizations rush to deploy AI, many are layering intelligence onto inefficient processes. This session introduces an AI-Last framework for ERP transformation: first optimize processes using native ERP capabilities, then automate where it delivers value, and finally apply agentic AI where it can drive meaningful outcomes. Learn how to maximize ROI, reduce complexity, and avoid turning AI into an expensive fix for broken processes.
Tuesday, October 20, 2026 / 4:20 PM - 4:40 PM EDT
Future Directions Stage, IT Xpo, Pacific Hall
By 2030, autonomous operations will make decisions and run workflows faster than a human can review. That shift breaks an assumption behind every "consolidate onto one platform" strategy: that you can predict which data matters enough to move. Once machines decide what to ask, all data is in play. This session maps the shift ahead: a governed control plane spanning hybrid estates, where control reaches the data instead of the other way around.
Tuesday, October 20, 2026 / 4:20 PM - 4:40 PM EDT
Stage 1, IT Xpo, Atlantic Hall
Most AI projects fail because they optimize processes that should not exist in their current form. Organizations generating real value start with a blank slate, design from outcomes, then reintroduce constraints. This session shares the framework separating incremental deployment from genuine re-imagination: identify qualifying processes, design an agent-native target, and sequence what to build now versus what requires data investment first.
Tuesday, October 20, 2026 / 4:20 PM - 4:40 PM EDT
Stage 2, IT Xpo, Atlantic Hall
Sana orchestrates HR, Finance, and IT agents end-to-end across multiple systems with real governance. One AI unites every agent, whether it's built by Workday, by your team, or by a partner, meeting people wherever they already work: Slack, Teams, Copilot, Gemini. Discover how the Agent System of Record gives you the guardrails to scale agentic AI safely, without inheriting new risk.
Tuesday, October 20, 2026 / 4:20 PM - 4:40 PM EDT
Stage 3, IT Xpo, Pacific Hall
Every identity—human, machine, & AI agent— shapes your risk. Yet most leaders can't see them in one place. Watch SailPoint surface every identity & its access on a single pane of glass, then turn that instant visibility into governance & protection across your enterprise. See SecOps Identity Intelligence translate one view into real-time, auditable action against active threats. This is clarity you can act on the moment it matters, demoed live.
Tuesday, October 20, 2026 / 4:20 PM - 4:40 PM EDT
Stage 4, IT Xpo, Pacific Terrace
Agents inherit a user's access, not their judgment — a gap most enterprises haven't closed. In this session, Miro's Head of AI Trust Jack Berglund outlines a framework for AI governance: a floor of static rules and a ceiling of dynamic, contextual principles, drawn from governing agents on the shared surface where teams make high-stakes decisions. Leave with a governance model for how agents actually operate, ready to apply to your environment.
Tuesday, October 20, 2026 / 4:45 PM - 5:15 PM EDT
Northern Hemisphere Ballroom
This session leverages Gartner’s proprietary data to guide 2027 CIOs through six critical decisions. It outlines how to design an AI-shaped organization, deploy mature AI agents, capitalize on next-gen enterprise apps, and choose strategic investment postures. Crucially, it provides a clear roadmap to safely de-risk AI at scale while successfully navigating a volatile global landscape and strict digital sovereignty requirements.
Tuesday, October 20, 2026 / 4:45 PM - 5:15 PM EDT
Southern Hemisphere I
This session will introduce the innovation in AI agents and agentic AI using the inaugural Hype Cycle for Agentic AI.
Tuesday, October 20, 2026 / 4:45 PM - 5:15 PM EDT
Upper Peninsula 2
Bad data, legacy systems and passive resistance aren’t just obstacles — they’re signals your organization is wired to resist AI-driven change. In this session, we’ll diagnose and address organizational entrenchment: the deep-rooted routines and mindsets holding back your AI transformation. Leave this session with practical strategies to break free and unlock real progress.
Tuesday, October 20, 2026 / 4:45 PM - 5:15 PM EDT
Swan Ballroom 6
CIOs must adopt a futurist mindset to lead the multiversal organization. Build resilience against AI chaos and energy limits by adapting to 7 macrotrends — from geopatriation to TrustOps — to thrive in uncertainty.
Tuesday, October 20, 2026 / 4:45 PM - 5:15 PM EDT
Southern Hemisphere III
Developing and executing an IT strategy that delivers measurable business value is a core responsibility for CIOs. This session highlights three key practices leading CIOs use to modernize their strategic planning processes and leverage technology to strengthen strategic planning capability. Discover how to refine your approach and use digital tools to maximize the business impact of your IT strategy.
Tuesday, October 20, 2026 / 4:45 PM - 5:15 PM EDT
Swan Ballroom 4
Physical AI refers to tangible AI systems that sense and act in the real world: where digital rubber meets the physical road, bringing intelligence out of software and into real-world environments. Bridging IT and OT through innovative AI capabilities, physical AI brings new business opportunities beyond asset-intensive industries. This session aims to guide CIOs in integrating off-the-shelf solutions into "repeatable engineered outcomes."
Tuesday, October 20, 2026 / 4:45 PM - 5:15 PM EDT
Upper Peninsula 4
AI investment is now material, not experimental. Yet few enterprises clearly understand total AI program economics. Join us to explore the full cost stack of enterprise AI in 2026: infrastructure, licensing, integration, governance, talent, model operations and run-cost volatility. We examine how agentic systems affect cost predictability and how hidden integration overhead can exceed model expenses. Using aggregated budget data and deployment case analysis, we provide benchmarks for AI program scale and cost distribution. We also explore how shifting from variable labor to semi-fixed technology is changing operating leverage.
Tuesday, October 20, 2026 / 4:45 PM - 5:15 PM EDT
Grand Harbor North & South
As AI shapes business decisions, making unstructured data AI-ready is a key governance priority. The quality, accessibility and security of unstructured data directly determine the performance of AI applications, particularly for GenAI. To unlock its value for AI initiatives, data and business leaders should evolve their governance strategies to effectively manage, protect and utilize unstructured data, ensuring it is AI-ready while meeting compliance and security requirements. Join this session to learn more.
Tuesday, October 20, 2026 / 4:45 PM - 5:15 PM EDT
Grand Harbor Salon 1
The deluge of disinformation is already here and getting more challenging and common every day. Most enterprises are aware, but almost none are ready for it. They don't have clear, strong leadership of disinformation security. The CIO has a great opportunity to take the lead.
Tuesday, October 20, 2026 / 4:45 PM - 5:15 PM EDT
Swan Ballroom 10
Shift board conversations from vague risk descriptions to quantifiable, threat-informed, decision‑relevant insights by consolidating threat intelligence, control performance, business exposure and trend data into a single scoring model. Using baseline protection-levels and PLA-attainment scoring, CIOs can shape board reporting for effective oversight that drives priorities, investments and stakeholder defensibility. By 2030, measured protection-levels will replace subjective risk methodologies.
Tuesday, October 20, 2026 / 4:45 PM - 5:05 PM EDT
Future Directions Stage, IT Xpo, Pacific Hall
The Industrialization of Space continues to rapidly develop as a means for meet the growing demands for AI. This presentation will show how the token costs are declining, the capacity of the AI infrastructure is growing as software, datacenter architecture, and chips grow in volume, and some strategies to insure the energy and cooling needs, including the topic of orbital datacenters. This will drive business models that saw massive growth in AI costs start to build a future that can keep up with AI.
Tuesday, October 20, 2026 / 4:45 PM - 5:05 PM EDT
Stage 1, IT Xpo, Atlantic Hall
The government services Hype Cycle helps government CIOs evaluate, prioritize and anticipate technology investments in support of improved service delivery. CIOs can use it to determine suitability and appropriate timing for investments while assessing adoption risks.
Tuesday, October 20, 2026 / 5:15 PM - 6:15 PM EDT
IT Xpo (Atlantic Hall, Pacific Hall and Pacific Terrace)
Join us for the Networking Reception on the IT Xpo where you can engage with your peers, Gartner analysts, and exhibitors while enjoying delicious food and beverages. Evaluate industry offerings that can move your business forward. Attend a Stage session to see technology in action.
Tuesday, October 20, 2026 / 5:25 PM - 5:45 PM EDT
Future Directions Stage, IT Xpo, Pacific Hall
Modernizing legacy systems remains a major roadblock to scaling AI. This session focuses on the acceleration of context-rich GenAI capabilities for data and application modernization and a contemporary operating model to support business & IT collaboration. KPMG will share a strategic blueprint & framework to modernize application architecture, enable trusted data products and prioritize high-value AI use cases to drive automated enterprise intelligence.
Tuesday, October 20, 2026 / 5:25 PM - 5:45 PM EDT
Stage 1, IT Xpo, Atlantic Hall
Gartner's 2026 agenda calls for staged-autonomy roadmaps and governance by design. This session shows what that looks like when the network can't go down. NetBrain's CEO walks through a mission-critical network, using Agentic NetOps from ticket to evidence-backed root cause to resolution. She will discuss how AI agents earn delegation step by step: grounded in live network context, proven in production, and promoted only as trust is earned.
Tuesday, October 20, 2026 / 5:25 PM - 5:45 PM EDT
Stage 2, IT Xpo, Atlantic Hall
The enterprise has already converged. Cloud, AI, network and security now operate as one connected estate, yet most organizations still manage them in silos. Drawing on real-world experience, this session explores how bringing network and security expertise together - amplified by automation and AI - can strengthen resilience, simplify complexity and enable faster, safer business transformation.
Tuesday, October 20, 2026 / 5:25 PM - 5:45 PM EDT
Stage 3, IT Xpo, Pacific Hall
Enterprises are deploying AI agents faster than ever and deploying into processes never designed for them. The result: incremental gains from transformative technology. ProcessOS enables rapid re-engineering of core business processes for AI, compressing 9-to-12-month cycles into 12 weeks while maintaining governance and auditability. This session provides CIOs a concrete playbook for closing the gap between AI ambition and process reality.
Tuesday, October 20, 2026 / 5:25 PM - 5:45 PM EDT
Stage 4, IT Xpo, Pacific Terrace
AI isn’t reducing integration demand—it’s multiplying it: more deterministic workflows, new agentic ones and governed AI access to systems and data. Generic coding agents gave us plausible flows fast, but reliable ones rarely. What works? Give AI a spec, not a wish. Keep humans in the loop where consequences live. Always verify before approving. We’ll share what accelerated, what broke, what surprised us, and what we’re still solving in practice.
Tuesday, October 20, 2026 / 8:00 PM - 11:00 PM EDT
Wednesday, October 21, 2026 / 9:00 AM - 9:45 AM EDT
Live: Hemisphere Ballroom, WDW Dolphin Hotel | Remote: Upper Peninsula, WDW Swan Hotel, Yacht & Beach Resort
What if the key to transforming your organization—and solving its toughest challenges—wasn’t found in efficiency or cost-cutting, but in generosity and human connection? Join Will Guidara, the visionary restaurateur behind Eleven Madison Park, as he reveals how “unreasonable hospitality” can be your most powerful tool for innovation and success. Will shares how treating every interaction as an opportunity for genuine connection not only creates unforgettable experiences but also unlocks creative solutions to the most persistent problems.
Wednesday, October 21, 2026 / 10:00 AM - 10:20 AM EDT
Future Directions Stage, IT Xpo, Pacific Hall
The future of the service desk is not resolving tickets faster. It is eliminating the need for them. Learn how leading organizations use endpoint intelligence, AI-powered knowledge capture, and self-healing automation to predict and prevent digital friction before productivity is impacted. Discover how consolidating IT workflows and turning successful fixes into self-healing automations can cut tickets by 40% and save hundreds of engineering hours per month.
Wednesday, October 21, 2026 / 10:00 AM - 10:20 AM EDT
Stage 1, IT Xpo, Atlantic Hall
The best AI outcomes come from partnership: business teams own the rules, exceptions, and logic they know best, while IT provides the platform, governance, and guardrails that make it trustworthy at scale. Alteryx surveyed enterprises: 65% say AI and agent-based systems perform best when business owns the logic. See how leading IT teams enable that shift, putting logic in business hands while keeping governance strong.
Wednesday, October 21, 2026 / 10:00 AM - 10:20 AM EDT
Stage 2, IT Xpo, Atlantic Hall
Your AI agents can take actions, access data, and spend money you can't see - generating new risk from runaway token spend to unsafe behavior. Is it prompt hacking, data poisoning, or normal operations? In this session, Splunk shows how Agent Observability unifies evaluation, visibility, tokenomics, and guardrails, so you can score every agent for safety, track cost and ROI by workflow, and block risky actions in real time.
Wednesday, October 21, 2026 / 10:00 AM - 10:20 AM EDT
Stage 3, IT Xpo, Pacific Hall
Everyone talks about AI governance. This session asks a different question: what if AI agents should be managed like any other business investment? As AI adoption accelerates, IT leaders need a practical framework for balancing innovation with accountability. Join Austin Cook, Vice President of Solutions Engineering & Customer Success at Dataiku, for a live demo and real-world strategies for scaling AI with confidence.
Wednesday, October 21, 2026 / 10:00 AM - 10:20 AM EDT
Stage 4, IT Xpo, Pacific Terrace
AI investment is exploding but most organizations struggle to prove they are delivering measurable business value. This session addresses the AI value gap head-on: why technical metrics fail in the boardroom, how EA teams connect AI initiatives to strategy, value streams, customer journeys, and measurable outcomes, and what credible ROI looks like. Walk away with a clear framework to demonstrate AI's business impact to your CFO and board.
Wednesday, October 21, 2026 / 10:30 AM - 11:00 AM EDT
Northern Hemisphere Ballroom
This session covers the top strategic predictions of the future that represent opportunities — or threats. CIOs, tech providers and business leaders will need to decide which while acting swiftly.
Wednesday, October 21, 2026 / 10:30 AM - 11:00 AM EDT
Southern Hemisphere I
The global AI race is driving an unprecedented restructuring of power and competition in technology. Major technology decisions now carry geopolitical weight. IT executives play a crucial role in guiding CEOs and organizations through geopolitical tensions, regulatory shifts and sovereignty concerns. This panel will discuss meeting these challenges with resilience and efficiency.
Wednesday, October 21, 2026 / 10:30 AM - 11:00 AM EDT
Southern Hemisphere II
As the insurance sector faces unprecedented technological disruption, CIOs must prioritize trends that will most significantly impact their organizations. This presentation provides a rigorous analysis of emerging technologies, including quantum computing, AI avatars and AGI, evaluating their maturity, relevance & potential to deliver enterprise value. Gain frameworks to distinguish between hype and sustainable innovation, supported by real-world examples and examination of implementation challenges.
Wednesday, October 21, 2026 / 10:30 AM - 11:00 AM EDT
Swan Ballroom 6
Enterprise IT has mastered delivering applications, but AI agents are fundamentally different. This session surfaces the top changes CIOs must make to prioritize, fund and deliver technology, while establishing the processes and guardrails needed to operate an agentic enterprise and control risk.
Wednesday, October 21, 2026 / 10:30 AM - 11:00 AM EDT
Upper Peninsula 2
High maturity organizations spend how much on AI? Governance and security consume what portion of the AI budget? The chance of failure with AI is what now? Which use cases are the ones most likely to deliver ROI? Find out the truths no one else will tell you about AI adoption in enterprises and what you can do to make AI work for you -- and what others are doing to make it work for them.
Wednesday, October 21, 2026 / 10:30 AM - 11:00 AM EDT
Newport West
Technology plays a pivotal role in an institution’s sense of place, shaping how students perceive and interact with the campus. This session will assess the top campus technology trends and provide strategies and processes that enable institutions to drive, scale and govern these trends. Attendees will leave with a framework of foundational, differentiated and innovative capabilities, outlining the actions CIOs must take to achieve critical institutional outcomes.
Wednesday, October 21, 2026 / 10:30 AM - 11:00 AM EDT
Southern Hemisphere III
Reliability is the core challenge for AI agents. AI agents are systems whose components, such as LLMs, can be unreliable. This presentation will introduce CIOs to a set of principles and best practices to design AI agents with reliability as a key principle.
Wednesday, October 21, 2026 / 10:30 AM - 11:00 AM EDT
Southern Hemisphere V
Artificial intelligence continues to command the attention of CEOs, boards and senior leaders across organizations. But what is really happening with AI? Join us for a data-informed look at where midsize enterprises are on their AI journey, the kinds of value they are realizing and other dynamics to inform your leadership vision going forward.
Wednesday, October 21, 2026 / 10:30 AM - 11:00 AM EDT
Swan Ballroom 10
Everyone's experimenting with AI agents, but missing an opportunity to develop domain-specific agents that can deliver real value for enterprise AI use cases. This session advises CIOs on how to use domain-specific models, which use contextually relevant business function and industry data, to exploit agentic AI innovation that delivers crucial knowledge insights and competitive differentiation.
Wednesday, October 21, 2026 / 10:30 AM - 11:00 AM EDT
Newport East
While much of the focus today is on agentic and generative AI, other less obvious emerging trends are poised to disrupt the industry and create new ways of delivering health value. In this session, we'll outline “what's next,” how to evaluate these technologies, and what you can do to make them more visible on your organization’s radar.
Wednesday, October 21, 2026 / 10:30 AM - 11:00 AM EDT
Upper Peninsula 4
As AI takes on more tasks, CIOs face a critical question: What work should my human employees do? The answer isn’t just upskilling — it’s building a new skill stack for AI-impacted jobs. Based on an analysis of 20 IT roles, this session will provide a framework and action plan to identify the human foundations you must hire for, the skills your people must let go of, and how to pioneer new and emerging skills.
Wednesday, October 21, 2026 / 10:30 AM - 11:00 AM EDT
Upper Peninsula 3
The biggest shift in technology leadership isn’t happening in IT — it’s happening in the minds of the executives who think they own it. Join us for a debrief on the latest Gartner Executive Survey that uncovers how the C-suite views the future of technology leadership and provides CIOs with actionable insights to strengthen their influence, align executive expectations and elevate the strategic role of IT across the enterprise.
Wednesday, October 21, 2026 / 10:30 AM - 10:50 AM EDT
Future Directions Stage, IT Xpo, Pacific Hall
For decades, chief information officers have operated under a comfortable paradigm: humans sit on one side of the glass, and the machines sit on the other. Your job was to purchase, build, secure and maintain the machines so the humans could use them to drive business value. That boundary has permanently dissolved. If the human is the machine, how do you lead an IT organization today? It requires rewriting the IT playbook.
Wednesday, October 21, 2026 / 10:30 AM - 10:50 AM EDT
Stage 1, IT Xpo, Atlantic Hall
Let us introduce you to the Magic Quadrant for document management. Document management tools are a foundational technology deployed by enterprises to enable and automate content-centric activities. This overview session provides an introduction to the leaders, challengers, visionaries and niche players in document management.
Wednesday, October 21, 2026 / 10:30 AM - 10:50 AM EDT
Stage 2, IT Xpo, Atlantic Hall
The brain is becoming an API. As AI and biotechnology advance toward brain-computer interfaces, the boundary between human cognition and machine influence is eroding. Thoughts, intentions, and neural signals may become readable, writable, or optimizable. There is no protection layer for thought; once cognition becomes an attack surface, autonomy is a security problem. However, thought firewalls could be used to control human thought (like 1984). Careful controls must prevent thought manipulation or brain-implant kill switches.
Wednesday, October 21, 2026 / 10:30 AM - 10:50 AM EDT
Stage 3, IT Xpo, Pacific Hall
Join this session as we discuss and summarize the findings and information from the latest Magic Quadrant for 4G and 5G Private Mobile Network Services.
Wednesday, October 21, 2026 / 11:05 AM - 11:25 AM EDT
Future Directions Stage, IT Xpo, Pacific Hall
AI can sound convincing and still fail when the data is incomplete, stale, or ungoverned. Using Vuori’s journey, this session explains what it takes to get to trustworthy AI. Retail, digital commerce, data, and AI leaders will learn what's necessary to build secure, scalable experiences for people, applications, and agents while keeping control and trust.
Wednesday, October 21, 2026 / 11:05 AM - 11:25 AM EDT
Stage 1, IT Xpo, Atlantic Hall
Discover how SAP's agent-led toolchain with Joule drives your RISE journey toward Autonomous Enterprise by embedding AI into transformation management and execution tools. Learn how the toolchain help you drive transformation across people, processes, applications and data combined with AI assistants and agents to improve transformation management and accelerate execution, reducing cost and risk and delivering transformation and business value.
Wednesday, October 21, 2026 / 11:05 AM - 11:25 AM EDT
Stage 2, IT Xpo, Atlantic Hall
As AI moves from answering questions to taking action, organizations must balance autonomy with control. Join IFS to explore how operational context, permissions, and human oversight enable AI to support decisions, coordinate work, and execute across complex operations. Walk away with practical approaches for governing AI actions, maintaining accountability, and scaling AI adoption in mission-critical environments.
Wednesday, October 21, 2026 / 11:05 AM - 11:25 AM EDT
Stage 3, IT Xpo, Pacific Hall
AI is accelerating both innovation and risk, automating decisions faster than security teams can validate. This session helps CIOs and IT leaders close that gap. See how one model, uniting intelligence, automation, and remediation, turns AI risk into something leadership can govern: prioritize real exposure over noise, automate remediation instead of ticket queues, and keep pace with AI-speed threats without slowing delivery.
Wednesday, October 21, 2026 / 11:05 AM - 11:25 AM EDT
Stage 4, IT Xpo, Pacific Terrace
CIOs and CISOs face the same pressure: governing AI before adoption outpaces risk management. Leading organizations aren't blocking AI; they're building governance first, then evaluating tools against documented risk criteria. We'll cover aligning CIO and CISO priorities, surfacing shadow AI and API sprawl, and building a board-ready, regulator-defensible framework that turns governance from a defensive posture into demonstrated business value.
Wednesday, October 21, 2026 / 11:30 AM - 12:00 PM EDT
Southern Hemisphere I
The current AI playbooks focus on persistent agents that sit across your work - digital twins with seats on the org chart. We believe that's the wrong strategy. This session argues for an inversion: treat agents as ephemeral and context as the durable, governed asset. Janelle Milodragovich, VP of AI GTM at Smartsheet, will arm you with a framework for assessing your work's legibility and three questions to ask before trusting any agent.
Wednesday, October 21, 2026 / 11:30 AM - 12:00 PM EDT
Southern Hemisphere II
For decades, managed services meant scaling headcount and automating repetitive work. Agentic AI flips this: how do you orchestrate human judgment with autonomous agents? Drawing from mission-critical enterprise deployments, this session explores orchestrating agents instead of people—redefining IT governance, decision-making, and organizational structure. Learn why enterprises mastering this evolution will lead the next era of managed services.
Wednesday, October 21, 2026 / 11:30 AM - 12:00 PM EDT
Southern Hemisphere III
Dashboards that update overnight aren't enough when your business and AI agents need to act in the moment. Move from batch reporting to real-time analytics that fuel human decisions and autonomous agent action. Connect live data streams, unify context across systems, and turn analytics from a rearview mirror into a real-time signal your AI can act on. Leave with a blueprint for closing the gap between "what happened" and "what's happening now."
Wednesday, October 21, 2026 / 11:30 AM - 12:00 PM EDT
Southern Hemisphere V
AI success is shifting from model innovation to enterprise execution. As organizations deploy AI agents at scale, CIOs must control costs, modernize legacy applications, govern autonomous systems, and deliver measurable business outcomes. Join IBM to explore why the winners of the AI era will be defined by how they operate AI—not simply by the models they choose.
Wednesday, October 21, 2026 / 11:30 AM - 12:00 PM EDT
Upper Peninsula 4
Frontier Transformation depends on two things – intelligence and trust. As agents proliferate, trust must start with security. Learn to secure AI, defend with AI, and get ready for AI so you can safely enable AI and scale with confidence.
Wednesday, October 21, 2026 / 11:30 AM - 12:00 PM EDT
Upper Peninsula 3
In Formula 1, success is driven by precision, speed and teamwork. Join Freshworks and the McLaren Mastercard Formula 1 Team to explore how IT helps power performance across the organization, enabling greater agility and resilience in global operations while removing service delivery friction to keep the team moving at race pace.
Wednesday, October 21, 2026 / 11:30 AM - 12:00 PM EDT
Upper Peninsula 2
Customers expect to reach brands the same way they reach people: through conversation. This session explores how leading enterprises use business messaging and AI agents to turn conversations into measurable outcomes—and what separates companies seeing real returns from those still experimenting. Attendees will leave with a practical view of where conversational engagement is heading and how IT and marketing leaders can partner to prepare for it.
Wednesday, October 21, 2026 / 11:30 AM - 12:00 PM EDT
Swan Ballroom 4
Your patch cycle runs on a schedule. The attack doesn't. Frontier AI has compressed the window between vulnerability discovery and exploit from months to hours. Traditional reactive defense is no longer enough — and modernizing infrastructure is no longer just a refresh conversation. It's a security, resilience, and business continuity decision.
Wednesday, October 21, 2026 / 11:30 AM - 12:00 PM EDT
Swan Ballroom 6
In Formula 1, the race begins long before the lights go out. Join the Mercedes-AMG PETRONAS Formula 1 Team and HPE to explore how data, AI, secure connectivity and resilient infrastructure turn insight into action at extraordinary speed—and how these same principles can help enterprises simplify complexity, strengthen resilience and accelerate confident decisions.
Wednesday, October 21, 2026 / 11:30 AM - 12:00 PM EDT
Swan Ballroom 10
Physical AI brings intelligence into real world operations, from production to distribution to customer facing environments, spanning connected sensors to humanoids working alongside people. Each use case has its own needs, relying on edge for immediate action and cloud for insight. This session explores how CIOs can build a foundation: connecting assets, managing data, placing compute, and using the network to unify device, edge, and cloud.
Wednesday, October 21, 2026 / 11:30 AM - 12:00 PM EDT
Newport West
Agent-generated context is becoming the most valuable marketing data, but brands lose it across AI channels. This session explores how persistent, consented customer context helps agents start warm instead of cold, strengthening relationships and brand's ability to deliver value. Using a Barry University case study, learn how isolated touchpoints become a continuous, multi-week conversation that drives measurable results and outcomes.
Wednesday, October 21, 2026 / 11:30 AM - 12:00 PM EDT
Newport East
Enterprises have committed millions to AI, yet outcomes stay unproven. Automation Anywhere CIO Kapil Vyas will share the Autonomous IT Operating Model — the framework behind taking IT from 5% to 48% autonomy in one year. Learn about autonomous IT and the enterprise work delegation model for AI agents and leave with a scorecard and glidepath to get started.
Wednesday, October 21, 2026 / 11:30 AM - 12:00 PM EDT
Northern Hemisphere Ballroom
AI tools have the power to transform organizational productivity while exponentially increasing risk. Join this session to uncover how workplace AI tools can expose sensitive data, bypass controls, and introduce new attack surfaces. We’ll also explore what you can do to mitigate these risks effectively without impeding innovation.
Wednesday, October 21, 2026 / 12:05 PM - 12:25 PM EDT
Future Directions Stage, IT Xpo, Pacific Hall
By 2035, most L1 service desks will run without a queue. AI specialists will own routine IT work from request to resolution, and security operations will contain threats without waiting on a human analyst. This session lays out ServiceNow’s 3-year plan on how we build towards this shift and how the IT operating model changes with it, as your talent moves from daily firefighting to owning strategy.
Wednesday, October 21, 2026 / 12:05 PM - 12:25 PM EDT
Stage 1, IT Xpo, Atlantic Hall
CIOs must rethink traditional strategic planning. The rise of AI brings incredible opportunities, but also the volatile economic reality of AI Tokenomics. In this session, learn how Strategic Portfolio Management (SPM) bridges the gap between ambitious AI strategies and hard financial realities. We demonstrate how a human-centered SPM framework empowers you to navigate disruption, prioritize high-value AI use cases, and truly ignite intelligence.
Wednesday, October 21, 2026 / 12:05 PM - 12:25 PM EDT
Stage 2, IT Xpo, Atlantic Hall
AI agents promise end-to-end automation, but unmanaged multiagent workflows spiral into chaos fast. Integrow builds one autonomous platform running Field Service, Sales, and Marketing on one data model. We share friction points scaling past a pilot, and the human-in-the-loop guardrails that protect margins on high-stakes decisions. You'll leave with two tactical frameworks: approval thresholds before you deploy, and auditing every decision after.
Wednesday, October 21, 2026 / 12:05 PM - 12:25 PM EDT
Stage 3, IT Xpo, Pacific Hall
Agentic AI can transform enterprise operations, but leaders face adoption, governance, integration, and scale challenges. As its own Customer Zero, Lumen is applying agentic AI across the business to learn what works in practice. Sean Alexander will share how Lumen is connecting data, platforms, workflows, and partners to move beyond pilots and scale AI-driven business value.
Wednesday, October 21, 2026 / 12:05 PM - 12:25 PM EDT
Stage 4, IT Xpo, Pacific Terrace
Hospital dashboards often show green while clinicians struggle to chart patients. To solve this "watermelon effect," AdventHealth pivoted from infrastructure monitoring to proactive Digital Employee Experience (DEX). Join this case study to learn how they built a device-up operations center. Walk away with three critical DEX KPIs, operational tactics to align IT with frontline clinical needs, and a blueprint to reduce endpoint friction.
Wednesday, October 21, 2026 / 12:30 PM - 1:00 PM EDT
Southern Hemisphere II
Learn how to effectively evaluate ERP vendor proposals by understanding the key cost drivers. This session will provide techniques for analyzing proposals, assessing total cost of ownership and ensuring alignment with business objectives to make informed decisions.
Wednesday, October 21, 2026 / 12:30 PM - 1:00 PM EDT
Swan Ballroom 6
As Cloud computing enters its 20th year, it is being surpassed by AI as the biggest trend in IT. The future of Cloud and AI are intertwined – in fact it is increasingly the intersection of these that are driving some of the most impactful issues in I.T. and beyond. We will spend the 30 minutes looking at this intersection and how we think this will evolve over the next 5 years.
Wednesday, October 21, 2026 / 12:30 PM - 1:00 PM EDT
Southern Hemisphere III
The use of AI is now ubiquitous in software engineering and enabling faster delivery of higher quality products. We discuss findings from Gartner's Magic Quadrants for Enterprise AI Coding Agents and AI Application Development Platforms. Learn how Gartner defines these markets, the mandatory and common product features, the best vendors for your organization, the main use cases, and how complementary these solutions are.
Wednesday, October 21, 2026 / 12:30 PM - 1:00 PM EDT
Swan Ballroom 10
IT's role is rapidly transforming, and legacy operating models are no longer fit for purpose. The post-AI job redesign effort, agentic AI and global instability are forcing CIOs and their peers to accept that they can no longer succeed without coleading change. Join this session to learn the essential steps to reimagine your operating model for this new era and secure IT's future.
Wednesday, October 21, 2026 / 1:15 PM - 1:35 PM EDT
Future Directions Stage, IT Xpo, Pacific Hall
While productivity agents (ad-hoc, transient, disposable) are beneficial, competitiveness derives from how engineered agents (longer-lived, business-critical) are deployed against mission-critical workloads. Learn about Gartner's research on Engineered Agents and Agent Management Platforms then, through real customer examples, turn agent sprawl into a managed portfolio, so you can codify your competitiveness and exceed board demands.
Wednesday, October 21, 2026 / 1:15 PM - 1:35 PM EDT
Stage 1, IT Xpo, Atlantic Hall
You can't scale AI on foundations you haven't secured. Walk the four jobs that make an estate AI-ready—improve posture, secure access, protect data, defend against threats—and use Zero Trust for AI to find and close the gaps first.
Wednesday, October 21, 2026 / 1:15 PM - 1:35 PM EDT
Stage 2, IT Xpo, Atlantic Hall
Technical debt has long been treated as a problem to eliminate through upgrades, migrations, and system replacement. Today, new options are changing that. Agentic AI, automation, composable architectures, data fabrics, and orchestration layers enable organizations to modernize around existing systems. This session explores how CIOs are redefining technical debt, prioritizing modernization investments, and balancing risk, innovation, and outcomes.
Wednesday, October 21, 2026 / 1:15 PM - 1:35 PM EDT
Stage 3, IT Xpo, Pacific Hall
This session explores how successful organizations leverage Glean to turn AI into measurable wins. Through real customer stories from Delaware Nation Industries & Investments, McCarthy Building Companies, TIME, Databricks, Zillow, Everpure and phData, this session shows how enterprise context, model choice, built-in security and governance can solve practical challenges, control costs, and scale adoption across departments.
Wednesday, October 21, 2026 / 1:15 PM - 1:35 PM EDT
Stage 4, IT Xpo, Pacific Terrace
As AI promises to automate risk management, CISOs must decide if AI agents can safely replace human GRC headcount. This session examines why full automation fails in complex risk environments and why human oversight is essential for defensibility. Discover how to embed AI into GRC workflows to automate evidence collection, control validation, and gap detection while keeping human judgment in control and maximizing GRC ROI.
Wednesday, October 21, 2026 / 1:40 PM - 2:00 PM EDT
Future Directions Stage, IT Xpo, Pacific Hall
AI agents promise speed but create sprawl, integration complexity, and governance risks. As IT shifts from systems of record to systems of engagement, leaders must orchestrate outcomes rather than manage tools. Join Pave by Quickbase to explore this architectural shift. Walk away with three metrics to measure outcome-based productivity, a framework to align agents across workflows, and actionable steps to enforce governance at scale.
Wednesday, October 21, 2026 / 1:40 PM - 2:00 PM EDT
Stage 1, IT Xpo, Atlantic Hall
Organizations are investing heavily in AI, but many struggle to measure its business impact. Join Lenovo's Rakshit Ghura to explore how digital workplace insights reveal AI adoption, employee behavior, productivity opportunities, and barriers to success. Learn how a data-driven approach can connect AI initiatives to measurable business outcomes and help organizations scale AI value across the enterprise.
Wednesday, October 21, 2026 / 1:40 PM - 2:00 PM EDT
Stage 2, IT Xpo, Atlantic Hall
Quantum computing is moving from exploration to enterprise adoption. Organizations are integrating quantum into innovation strategies, developing quantum-enabled workflows, and preparing for a new era of computing. Join IBM to explore how quantum, AI, and high-performance computing converge through quantum-centric supercomputing to tackle complex challenges—and gain practical guidance on identifying opportunities and getting started.
Wednesday, October 21, 2026 / 1:40 PM - 2:00 PM EDT
Stage 3, IT Xpo, Pacific Hall
AI's enterprise value hinges on context. Join our live demo to see how the Atlassian Platform and Teamwork Graph bring AI into the flow of work — following a single incident from Rovo's frontline deflection in IT, through dev mitigation and deployment, to automated post-incident learning and asset lifecycle mapping. See how connecting work data across IT and Dev turns AI hype into measurable productivity.
Wednesday, October 21, 2026 / 1:40 PM - 2:00 PM EDT
Stage 4, IT Xpo, Pacific Terrace
As a leading modernization company, we are the only provider that leverages AI to create pure Java systems or other open systems, normalize and migrate data, incorporate IT trends such as generative AI, and integrate functional enhancement. Drawing on our experience from over 970 migration projects, we'd like to share key considerations to help avoid pitfalls and unexpected outcomes, and ensure added value, superior quality and cost efficiency.
Wednesday, October 21, 2026 / 2:15 PM - 2:45 PM EDT
Southern Hemisphere II
When your EA function is little more than a solution design team, it delivers little value to the CIO seeking to increase their business credibility. Explore how a “decision velocity office” can speed up project choices and get work done faster, and how to use scouts and quick test projects to spot new opportunities. Learn simple ways to show that EA helps the CIO make a real difference where it counts.
Wednesday, October 21, 2026 / 2:15 PM - 2:45 PM EDT
Southern Hemisphere I
The future belongs to leaders who raise the standard of what they will accept. High-tech executives have a choice to deliver what’s expected or deliberately shape a better future through the partnerships they build, technologies they adopt, and trust they earn. Leave this session with three clear actions to evolve tech buying between product leaders and end-user buying teams.
Wednesday, October 21, 2026 / 2:15 PM - 2:45 PM EDT
Upper Peninsula 2
AI funding faces unclear value, high failure rates and rising scrutiny. This session presents five specific approaches, each designed to address a distinct funding roadblock, helping CIOs navigate executive psychology, risk aversion and competing priorities to position AI investments with the credibility and strategic balance needed to win scarce funding.
Wednesday, October 21, 2026 / 2:15 PM - 2:45 PM EDT
Southern Hemisphere III
Product antipatterns are common approaches that seem effective in the short term but ultimately undermine desired results. This session uses findings from Gartner’s 2025 State of Agile and Product Transformations survey to show CIOs the costs of common antipatterns and the proper patterns to follow instead.
Wednesday, October 21, 2026 / 2:15 PM - 2:45 PM EDT
Northern Hemisphere Ballroom
Cost reduction remains the most immediate and scrutinized AI value pathway. But not all savings are durable. In 2026, leading CIOs are moving beyond isolated use cases to structural cost mechanisms that survive CFO scrutiny. We examine where cost reduction with AI is actually working across the enterprise in late 2026. Learn about the five mechanisms driving durable savings. We also analyze why many AI initiatives stall at “time saved” without P&L impact.
Wednesday, October 21, 2026 / 2:15 PM - 2:45 PM EDT
Upper Peninsula 4
IT operating model (ITOM) transformation is a complex, multiyear journey. This session adopts a long-term perspective, guiding IT leaders on how to initiate and lead successful transformations. Attendees will review detailed ITOM transformation charts that map workstreams, phases and key activities, providing a practical roadmap for sustained organizational change.
Wednesday, October 21, 2026 / 2:15 PM - 2:45 PM EDT
Upper Peninsula 3
AI has inspired lofty ambitions that outpace workforce evolution. AI isn't just automating tasks; it’s reshaping jobs, processes and operating models. To harness its potential, CIOs must co-lead a dynamic redesign of work. Join this session to discover strategies to unlock the power of human-AI collaboration, ensuring AI delivers on its promise while deploying human talent where their capabilities matter most.
Wednesday, October 21, 2026 / 2:15 PM - 2:45 PM EDT
Swan Ballroom 4
The relationship between CIOs and their vendors is changing, and not necessarily in ways that benefit the enterprise. CIOs need to rework these vendor relationships and find a path to a healthy relationship, even when the ground is constantly shifting. This session will offer best practices and a case study of a CIO who changed the nature of their relationship with an SAS organization.
Wednesday, October 21, 2026 / 2:15 PM - 2:45 PM EDT
Swan Ballroom 6
The next era will be defined less by compute and more by power access, capital discipline, and geopolitical exposure. AI-scale density, grid constraints, permitting friction, community resistance, and sustainability mandates are reshaping data center strategy. This session distills Gartner’s latest findings to guide investment priorities and align infrastructure decisions with long-term enterprise value.
Wednesday, October 21, 2026 / 2:15 PM - 2:45 PM EDT
Swan Ballroom 10
Presented with HITEC and ITSMF, this panel of accomplished CIOs shares real-world insights on what it takes to reach the CIO role and advance further. Learn about the skills, strategies and leadership qualities needed to excel as a CIO and prepare for broader executive opportunities.
Wednesday, October 21, 2026 / 2:15 PM - 2:45 PM EDT
Newport East
Put your futurist hat on! What does the future of AI hold? Are we really moving towards Superintelligence? Is there another AI winter coming? What are the results of weaponization of AI? Or will the results stay mediocre? Scenarios help derisk strategic investments, build resiliency, and help to go beyond incremental improvement. Three things most organizations are desperately looking for.
Wednesday, October 21, 2026 / 2:15 PM - 2:45 PM EDT
Southern Hemisphere V
Biocomputing holds great potential, addressing foundational economic and environmental constraints. But it is a high-risk, high-reward trend — there are technological barriers, unforeseen social acceptance and fundamental unresolved ethical questions. CIOs should start planning for biocomputing platforms now as part of their human-AI integration strategy. Join this session to learn more.
Wednesday, October 21, 2026 / 2:15 PM - 2:35 PM EDT
Future Directions Stage, IT Xpo, Pacific Hall
Human-in-the-Loop is dead, but not for the reasons you think. Today's oversight models often create the illusion of control while encouraging automation bias and passive approval. Learn why the future demands a shift from Human-in-the-Loop to Human in Control, and how organizations can turn human judgment into a strategic advantage.
Wednesday, October 21, 2026 / 2:15 PM - 2:35 PM EDT
Stage 1, IT Xpo, Atlantic Hall
The banking industry continues to be shaped by advances in artificial intelligence. This forward-looking session presents Gartner’s 2026 Hype Cycle for Artificial Intelligence in Banking, mapping the trajectory of key technologies from innovation trigger to plateau of productivity. Attendees will gain a nuanced understanding of which innovations are poised for mainstream adoption, which may fall short of expectations, and which warrant cautious experimentation.
Wednesday, October 21, 2026 / 2:15 PM - 2:35 PM EDT
Stage 2, IT Xpo, Atlantic Hall
In this session, we will review the Magic Quadrant for Backup and Data Protection Platforms. A platform approach that now extends beyond backup of hybrid, multicloud and SaaS environments. It plays a critical role in cyber recovery, data protection, compliance, data insights and access use cases. Join this session to gain insights into which vendors are best positioned to meet these requirements.
Wednesday, October 21, 2026 / 2:15 PM - 2:35 PM EDT
Stage 3, IT Xpo, Pacific Hall
Get a preview of what it’s like to work with a Gartner Executive Partner. In this interactive, Q&A style session, bring your most pressing AI questions and hear how Executive Partners help leaders navigate real-world challenges, evaluate opportunities, and turn AI priorities into action. Come with a specific question or simply explore how an Executive Partner can support your organization.
Wednesday, October 21, 2026 / 3:15 PM - 3:45 PM EDT
Southern Hemisphere I
AI has the power to transform organizations while exponentially increasing risk. Join this session to uncover how AI can be used against you through attack techniques or tool exploits. We'll also explore how workplace AI tools can expose sensitive data, bypass controls, and introduce new attack surfaces. Learn what you can do to mitigate these risks effectively without impeding innovation.
Wednesday, October 21, 2026 / 3:15 PM - 3:45 PM EDT
Southern Hemisphere II
Customer and citizen expectations are rising faster than most organizations can respond. Agentic AI offers a path forward, but separating real capability from hype is hard. This session brings senior executives together to share firsthand stories of deploying agentic AI at scale across industries including Financial Services, Healthcare, and Manufacturing. Learn what worked, what did not, and how to turn AI investment into real, measurable value.
Wednesday, October 21, 2026 / 3:15 PM - 3:45 PM EDT
Southern Hemisphere III
Scaling AI across the enterprise requires governance, reusable AI capabilities, and cost visibility. Learn how AI libraries, token economics, and enterprise AI platforms help organizations scale responsibly.
Wednesday, October 21, 2026 / 3:15 PM - 3:45 PM EDT
Southern Hemisphere V
As enterprises move AI beyond digital assistants and into the physical world, early Physical AI deployments are revealing that success depends as much on infrastructure as applications. Drawing on lessons from customer implementations, Shawn Hakl shares what organizations are learning about application architecture, security, edge computing, and wireless networking, and why connectivity is foundational to scaling Physical AI.
Wednesday, October 21, 2026 / 3:15 PM - 3:45 PM EDT
Upper Peninsula 4
According to the 2026 AI Maturity Index, while 59% of organizations are using agentic AI, only 9% have made significant progress with autonomous workflows. We'll share our customer-zero perspective on how ServiceNow is transforming IT support with an AI-powered autonomous workforce. Learn how AI workers resolve issues proactively, improve outcomes through continuous learning, and advance toward zero-touch support.
Wednesday, October 21, 2026 / 3:15 PM - 3:45 PM EDT
Upper Peninsula 3
AI agents can boost speed and efficiency, but they also create new risks around access, approvals and accountability. Learn practical ways to determine what agents are authorized to do, apply the right controls at the right moment, and prove decisions later through clear oversight and auditability. Attendees will leave with a practical framework to accelerate secure agent deployment without slowing the business.
Wednesday, October 21, 2026 / 3:15 PM - 3:45 PM EDT
Upper Peninsula 2
Cyber resilience is shaped by decisions made long before an attack. This session explores how security leaders can prioritize segmentation, identity, recovery and crown-jewel protection to limit impact and restore critical operations. Attendees will learn practical ways to assess resilience, navigate budget tradeoffs and identify infrastructure investments that enable faster, more confident recovery.
Wednesday, October 21, 2026 / 3:15 PM - 3:45 PM EDT
Swan Ballroom 4
Scaling automation across back-office operations is where most AI pilots stall due to legacy ITSM and HR integration hurdles. In this session, Leena AI shares an architectural framework to operationalize autonomous service agents safely. C-level leaders will learn to enforce data security controls, measure true transactional ROI, and move beyond basic chatbots to deploy resilient digital workers that reduce ticket volumes at scale.
Wednesday, October 21, 2026 / 3:15 PM - 3:45 PM EDT
Swan Ballroom 6
One person can adopt AI in minutes. An enterprise must make it safe, repeatable, integrated with existing systems, and useful across an entire workforce. Join Stefanini to examine of the organizational work required to scale AI: choosing what to industrialize, building the platforms and governance to support it, redesigning workflows, measuring change, diagnosing why efforts stall, and sequencing the interventions needed to make change hold.
Wednesday, October 21, 2026 / 3:15 PM - 3:45 PM EDT
Swan Ballroom 10
Customers and employees want to solve problems, not wait for help. Join DevRev’s Ahmed and Camping World’s Sorin Rusnac to see how Camping World is bringing AI-powered self-service to life. Explore what separates a compelling demo from enterprise-ready AI, and take home Enterprise-Bench, the first open framework for evaluating agent precision, efficiency, and safety across autonomy levels.
Wednesday, October 21, 2026 / 3:15 PM - 3:45 PM EDT
Northern Hemisphere Ballroom
AI agents create governance and security risks no single vendor can solve alone: 92% of organizations use autonomous AI agents, yet only 34% secure them like humans. In this session, hear from The Blueprint Alliance—a cross-industry coalition spanning identity, AI, data, and security—on how to secure and govern your enterprise agentic stack as a unified, coordinated system.
Wednesday, October 21, 2026 / 4:15 PM - 4:45 PM EDT
Upper Peninsula 4
Change is the only constant in cybersecurity. This session examines the future of cybersecurity, identifying and explaining Gartner's top cybersecurity predictions for the coming year.
Wednesday, October 21, 2026 / 4:15 PM - 4:45 PM EDT
Swan Ballroom 10
Organizations still treat observability as a firefighting tool, but AI is shifting this equation. Explore how CIOs can shift from reactive incident response to predictive intelligence, using AI-driven observability to anticipate failures, optimize performance and align IT health with business outcomes. Attendees will leave with a practical framework for evaluating observability maturity, identifying where AI delivers genuine value and building a roadmap that turns operational data into strategic advantage.
Wednesday, October 21, 2026 / 4:15 PM - 4:45 PM EDT
Southern Hemisphere II
Organizations are struggling with poor-quality AI-generated content flooding their systems and workflows. The risks span quality, compliance and brand reputation, yet many don’t know where to start addressing them. How can digital leaders implement practical safeguards and governance to mitigate these risks? Join this session to explore frameworks, policies and strategies to manage AI slop and protect your organization.
Wednesday, October 21, 2026 / 4:15 PM - 4:45 PM EDT
Upper Peninsula 3
AI is enabling "tiny teams" to succeed. Originating in the AI-native startup world, teams of less than 5 people, have now outsized productivity. AI agents are the unlock. In this session, we look at examples of the tiny teams model in action, learning the pitfalls and the key organizations changes required. Your take-away from this session is a playbook to implement tiny teams in your organization.
Wednesday, October 21, 2026 / 4:15 PM - 4:45 PM EDT
Swan Ballroom 4
CIOs and executive leaders must decide where to give AI greater degrees of autonomy. We will explore what we call the ripple effects of these decisions: the downstream consequences of AI adoption that influence workforce needs, the number of employees required, the nature of their roles and how work is organized. Get ahead of blind spots so AI investments deliver.
Wednesday, October 21, 2026 / 4:15 PM - 4:45 PM EDT
Southern Hemisphere I
The evolving geopolitical landscape has shifted sovereignty from a niche regulatory issue affecting limited data and industries into a widespread priority for many organizations. Organizations must evaluate their workloads and choose suitable geopatriation strategies, which can span from improving sovereignty controls within global cloud providers to migrating back on-premises or to sovereign cloud regions managed by hyperscalers. This session helps CIOs in creating and implementing customized geopatriation plans.
Wednesday, October 21, 2026 / 4:15 PM - 4:45 PM EDT
Southern Hemisphere V
This session will unpack the major business and technology trends impacting the banking industry in 2026, including the evolving role of AI, shifting customer dynamics, and emerging technology implications. We'll also lay out the critical actions that CIOs must take to ensure their organizations remain competitive.
Wednesday, October 21, 2026 / 4:15 PM - 4:45 PM EDT
Northern Hemisphere Ballroom
46% of organizations believe that they can replace most of their applications with custom AI. This complicates the traditional perspective on build versus buy. Enterprise application vendors and AI platform vendors are in a race towards the same finish line but are starting from two different points. Join this session to learn the latest practices and recommendations.
Wednesday, October 21, 2026 / 4:15 PM - 4:45 PM EDT
Swan Ballroom 6
Most technology transformations fail not because of technical flaws, but because they are deployed into organizational environments that are not ready to adopt them. Research shows that adoption success depends more on employee change willingness than on the quality of the technology itself. This session introduces a practical framework that CIOs can use to detect change willingness early and resequence deployments to meaningfully increase adoption success and ROI.
Wednesday, October 21, 2026 / 4:15 PM - 4:45 PM EDT
Grand Harbor North & South
Innovation has now become AI-led, providing more value and growth to create transformative outcomes for high-performing CIOs and innovation leaders. AI-enabled innovation management platforms and techniques help generate, evaluate and implement more and better ideas, faster, supporting the execution and scaling of AI-led innovations to generate higher financial impacts. This session discusses recent cases, techniques and insights from mature innovators on how to achieve the desired business outcomes from innovation.
Wednesday, October 21, 2026 / 4:15 PM - 4:45 PM EDT
Grand Harbor Salon 1
As a new CIO, expectations are high and all eyes are on you. On day one, you need to be ready to show your C-suite peers and other stakeholders you’ve got a plan. However, there are pitfalls on the path to success. Surprisingly, pitfalls aren’t what you think they are. In this session, learn the three critical pitfalls you’ll face in your first year and the proactive actions to navigate them.
Wednesday, October 21, 2026 / 4:15 PM - 4:45 PM EDT
Southern Hemisphere III
The future of retail stores is not about replacing human agency. It is about deliberately designing how humans, AI, and humans plus AI work together. Retailers that rethink decisions, redesign decision rights, and govern agency effectively will create a sustainable competitive advantage. The winners will not be the retailers with the most Agentic AI. They will be the retailers that make the best decisions about where agency should reside.
Wednesday, October 21, 2026 / 4:15 PM - 4:35 PM EDT
Future Directions Stage, IT Xpo, Pacific Hall
An AI bubble burst would trigger catastrophic contagion across tapestry. Massive capital flight and cratering valuations will instantly halt digital-physical integration, leaving half-built infrastructure stranded. CIOs face systemic supply chain collapses, sudden vendor bankruptcies and total operational chaos.
Wednesday, October 21, 2026 / 4:15 PM - 4:35 PM EDT
Stage 1, IT Xpo, Atlantic Hall
The managed network services (MNS) market is growing and evolving, driven by AI and security needs. Providers are adopting AI and agentic AI for automation and faster issue resolution, with varying levels of adoption. Security services and NaaS options are expanding, but service features and pricing models differ widely. Enterprises should assess providers’ AI, security and NaaS capabilities carefully.
Wednesday, October 21, 2026 / 4:15 PM - 4:35 PM EDT
Stage 2, IT Xpo, Atlantic Hall
Gartner’s recent technology adoption survey shows that security service edge interest and adoption are top of mind for many chief information security officers. This session will summarize the findings and materials of the latest security service edge Magic Quadrant and Critical Capabilities, providing insights for clients looking to invest in this technology.
Wednesday, October 21, 2026 / 4:15 PM - 4:35 PM EDT
Stage 3, IT Xpo, Pacific Hall
Modern CIOs must drive digital transformation and value. Join us for a strategic overview of the BOAT Magic Quadrant to explore top vendors, trends, and critical capabilities. Learn how orchestration and automation reshape architectures and streamline workflows. We share vendor insights and implementation strategies to help you align initiatives with business goals and future-proof your digital strategy. Leave with actionable guidance to lead the era of intelligent automation.
Wednesday, October 21, 2026 / 5:15 PM - 5:45 PM EDT
Southern Hemisphere II
Maintenance is shifting from human-based interpretation to AI agents deciding what happens next. Organizations that cannot operationalize this will fall behind. This session guides CIOs through the future of asset management, focusing on where to deploy prescriptive maintenance first, how to establish guardrails and how to reduce downtime.
Wednesday, October 21, 2026 / 5:15 PM - 5:45 PM EDT
Northern Hemisphere Ballroom
Your CEO has an AI agenda — just not the one they’re telling you. Our annual CEO survey reveals hidden pressures around competition, headcount and credibility that are quietly shaping their expectations. In this session, you’ll learn how to surface these unspoken drivers and use them to strengthen alignment, guide expectations and elevate your partnership with your CEO.
Wednesday, October 21, 2026 / 5:15 PM - 5:45 PM EDT
Grand Harbor North & South
Only 24% of CIOs say their operating model flexes with changing business needs. Without dedicated orchestration, transformation stalls. The Office of the CIO (OCIO) can close that gap. Discover how to design the OCIO to align governance, talent and execution, and accelerate operating model transformation at scale.
Wednesday, October 21, 2026 / 5:15 PM - 5:45 PM EDT
Swan Ballroom 6
AI-augmented ZTNA offers government organizations a proactive, data-driven approach to cybersecurity. AI accelerates zero trust only if CIOs first secure the AI, otherwise AI becomes the fastest path around zero-trust controls. Successful adoption of AI in ZTNA hinges on understanding the visible benefits and hidden threats inherent in AI, robust data governance, phased deployment and skills development.
Wednesday, October 21, 2026 / 5:15 PM - 5:45 PM EDT
Southern Hemisphere V
This session will focus on the health data management platform and the AI governance platform as two must-have components to successfully deliver AI.
Wednesday, October 21, 2026 / 5:15 PM - 5:45 PM EDT
Southern Hemisphere I
AI agents are poised to do for the AI economy what browsers did for the Internet — unlocking new business models, ecosystems and ways of working. Join this session to understand the critical steps you must take to ensure that your organization is ready to capture value in the next wave of digital transformation.
Wednesday, October 21, 2026 / 5:15 PM - 5:45 PM EDT
Upper Peninsula 3
To achieve a high-performance culture, you need a highly motivated and engaged workforce. This isn't easy when change is unrelenting and the uncertainty about the future is taxing employees on an emotional level. CIOs must rethink a one-size-fits all approach to employee motivation and use nuance, data and dialogue to shift behaviors and unlock high performance. This session shows you how.
Wednesday, October 21, 2026 / 5:15 PM - 5:45 PM EDT
Swan Ballroom 4
Your customers are changing faster than your CX technology stack. AI is reshaping how and where they access information, make decisions and solve problems. CIOs must plan for a future where customers interact outside company-owned channels, and when they do engage, they may be armed with AI agents of their own. This session offers a look at CX transformation from the customer’s perspective — where it stands today, where it’s headed next and what those shifts mean for CX strategy in the AI era.
Wednesday, October 21, 2026 / 5:15 PM - 5:45 PM EDT
Southern Hemisphere III
GenAI creates content instantly, so we assume it saves time. But what looks like efficiency, often results in work inflation where a spike in volume slows down decision making. This session explores the hidden AI surplus — the unplanned cognitive labor required to verify and integrate AI work. Join to establish a common language for work inflation and explore a friction audit framework to help CIOs clear the AI noise and shift the balance from work inflation to value creation.
Wednesday, October 21, 2026 / 5:15 PM - 5:45 PM EDT
Swan Ballroom 10
AI is becoming a force multiplier for modern security programs. This session illustrates how CIOs can reimagine their operating models by using AI to accelerate detection, reduce manual workloads and enable rapid, data‑driven response. Attendees will learn how AI not only enhances organizational resilience but also empowers smaller teams to deliver enterprise‑scale protection with greater consistency and control.
Wednesday, October 21, 2026 / 5:15 PM - 5:45 PM EDT
Grand Harbor Salon 1
CIOs are under heavy internal and external pressure to increase AI adoption across their application strategy, leading many to think that they should take the “easy approach” — trust the vendors to guide their AI strategy. This session will describe why this will be a bad idea in the medium and long term, and suggest actions to balance the right AI buying approach.
Wednesday, October 21, 2026 / 5:15 PM - 5:45 PM EDT
Upper Peninsula 4
An instant classic format at IT symposium, discussing our wackiest, wildest, weirdest Maverick "what if ... " predictions. A must-attend for anyone who wants to get provoked and be dragged kicking and screaming to unavoidable yet unacceptable conclusion. It's not a presentation, it's a thrill-ride.
Wednesday, October 21, 2026 / 5:45 PM - 7:15 PM EDT
IT Xpo (Atlantic Hall, Pacific Hall and Pacific Terrace)
Join us for the Networking Reception on the IT Xpo where you can engage with your peers, Gartner analysts, and exhibitors while enjoying delicious food and beverages. Evaluate industry offerings that can move your business forward. Attend a Stage session to see technology in action.
Wednesday, October 21, 2026 / 5:55 PM - 6:15 PM EDT
Future Directions Stage, IT Xpo, Pacific Hall
Enterprise AI reasoning is scaling, but high-stakes interactions—like customer churn or quiet sales cycles—are trust problems, not intelligence problems. In this session, Eleven Labs shares a framework for deploying emotionally intelligent (EQ) voice agents. Attendees will learn how to design context-aware systems, manage the friction of human-agent handoffs, and apply conversational AI to protect revenue and build customer trust.
Wednesday, October 21, 2026 / 5:55 PM - 6:15 PM EDT
Stage 1, IT Xpo, Atlantic Hall
AI initiatives stall when the data foundation is not ready. In this session, Snowflake shares how CIOs build a governed, AI-ready data layer that drives P&L outcomes across CFO, CRO, and CMO priorities. Attendees will explore a framework for coordinating AI agents across enterprise data, see live agentic execution, and leave with actionable steps to turn raw data into real-time executive decision intelligence.
Wednesday, October 21, 2026 / 5:55 PM - 6:15 PM EDT
Stage 3, IT Xpo, Pacific Hall
In financial services, trust is the business. How do you deploy AI at the pace the market demands without risk regulators won't tolerate? Join Workday to see how one unified platform manages people, money, and agents together—with governance built in, not bolted on. Learn how FSI CIOs are deploying AI, empowering their workforce, and working within enterprise guardrails to get work done right.
Wednesday, October 21, 2026 / 5:55 PM - 6:15 PM EDT
Stage 4, IT Xpo, Pacific Terrace
Finance teams spent decades on systems that store transactions and report what happened. AI agents can now execute the work. This session looks at that shift across three operations: financial close, accounts payable, and accounts receivable. We'll explore what agents can do today, where human review still matters, and the controls and auditability to move from AI experiments to trusted autonomous execution.
Wednesday, October 21, 2026 / 6:20 PM - 6:40 PM EDT
Stage 2, IT Xpo, Atlantic Hall
Most agentic AI talk is stuck on experimentation and risk. This is the other half: agents resolving real employee service desk requests in production. We'll trace how one IT team hit 75%+ ticket deflection in three months, climbing toward 89%. You'll leave with an operating model: count resolved requests, deploy prebuilt agents fast with room to customize, govern agents that touch every employee. Bring your hardest objection
Thursday, October 22, 2026 / 8:00 AM - 8:30 AM EDT
Upper Peninsula 4
AI isn't failing because of technology. It's failing because organizations struggle to move from discussion to execution. Learn how Centennial College rapidly deployed AI across student engagement, voice services, IT operations, and enterprise productivity while navigating governance, privacy, and cultural resistance. This session shares practical lessons, leadership challenges, and hard-earned insights from turning AI ambition into operational reality.
Thursday, October 22, 2026 / 9:00 AM - 9:45 AM EDT
Live: Hemisphere Ballroom, WDW Dolphin Hotel | Remote: Upper Peninsula, WDW Swan Hotel, Yacht & Beach Resort
How do you create meaningful, lasting change in your life and work? Most people believe the answer is making huge leaps forward—but real transformation comes from the small choices you make every day. In this engaging and practical keynote, James Clear reveals the science behind habits and why tiny improvements, repeated consistently, can lead to extraordinary results over time. Through compelling stories, research-backed insights, and simple strategies, you’ll discover how to break unhelpful patterns, build habits that stick, and create momentum toward your goals. You’ll leave with practical tools you can immediately apply to become more productive, focused, and fulfilled—by getting just 1% better every day.
Thursday, October 22, 2026 / 10:00 AM - 10:20 AM EDT
Future Directions Stage, IT Xpo, Pacific Hall
Enterprise analytics agents average just 50% accuracy in production. The problem isn’t the models—it’s fragmented, stale, or missing context. DataHub Head of Solution Engineer, Johnny Dixon explores what a production-grade context layer looks like, how enterprises are using it to push agent accuracy from 40% to 90%, and what the next three years of context infrastructure means for organizations betting on agentic AI.
Thursday, October 22, 2026 / 10:00 AM - 10:20 AM EDT
Stage 1, IT Xpo, Atlantic Hall
AI agents are moving from answering questions to taking action, exposing new demands on enterprise data architecture. This session explores how to give agents a current, coherent view of critical business entities, how existing data, search, and vector platforms fit, and which architectural patterns enable fast, trustworthy feedback loops for interactive agents at scale.
Thursday, October 22, 2026 / 10:00 AM - 10:20 AM EDT
Stage 2, IT Xpo, Atlantic Hall
Every remediation agent asks the same question: "What do I know?" It only knows what your organization already knows about itself — and for most, that picture has genuine unknowns, not just gaps. This session explores why AI governance is really an asset intelligence problem, and what CIOs and CISOs need before agents get real autonomy: a complete, consistent, current view of the environment.
Thursday, October 22, 2026 / 10:00 AM - 10:20 AM EDT
Stage 3, IT Xpo, Pacific Hall
Security teams triage, chase owners, and wait weeks for fixes, a pace no team can sustain against AI-speed code and AI-speed attackers. Semgrep VP of Product, Daghan Altas, shows how agents with organizational context find, triage, and fix risk earlier in the pipeline, at scale and lower cost per vulnerability, and where that shifts the economics of risk for CIOs.
Thursday, October 22, 2026 / 10:00 AM - 10:20 AM EDT
Stage 4, IT Xpo, Pacific Terrace
Voice is CX's new UI — and most organizations are navigating it blind. Despite years of investment, customers still hit walls: legacy IVRs, buried phone numbers, bots that fail. The good news? You don't have to free solo this. Parloa helps CX leaders cross the AI divide — and the Experience Architect is the role that makes it all possible.
Thursday, October 22, 2026 / 10:30 AM - 11:00 AM EDT
Northern Hemisphere Ballroom
Every year, we pick one of the most important emerging trends and explore that deeper. For 2026, there is no doubt: human-AI relationships. AI brings agency to technology; how will that change the way we relate to AI? Should robots have rights and responsibilities? In a connected world, can you even own AI? How do we overcome fear? Within these new relationships, let’s keep it real: AI is not your friend or teammate, but a toolmate.
Thursday, October 22, 2026 / 10:30 AM - 11:00 AM EDT
Upper Peninsula 3
AI agents are emerging as organizations invest in homegrown generative AI applications for enterprise automation. Cybersecurity leaders should adapt secure development and runtime security practices to address new attack surfaces and risks from enterprise AI agents.
Thursday, October 22, 2026 / 10:30 AM - 11:00 AM EDT
Swan Ballroom 4
While citizen experience is still a top priority in government, successfully delivering mission outcomes suffers from limited citizen understanding. This presentation provides steps to hone our understanding and link investments to tangible outcomes.
Thursday, October 22, 2026 / 10:30 AM - 11:00 AM EDT
Swan Ballroom 6
Agentic AI holds promise for manufacturing, but turning promise into practice requires more than deploying AI agents. For CIOs, success depends on understanding the current state of agentic AI, separating hype from reality, and building the foundations required to deliver agentic capabilities at scale while driving measurable operational value.
Thursday, October 22, 2026 / 10:30 AM - 11:00 AM EDT
Swan Ballroom 10
Having the right strategy for AI infrastructure is a requirement for achieving your enterprise AI aspirations. This session will help you to prepare your IT infrastructure for the increasing demands of AI adoption in a hybrid and multicloud environment. It will provide strategies for integrating AI across on-premises, public, and private clouds, while ensuring secure, scalable, and efficient data movement.
Thursday, October 22, 2026 / 10:30 AM - 11:00 AM EDT
Southern Hemisphere I
Chief Information Officers need to know how the AI frontier vendor landscape is evolving to place the right bets on the right AI technologies. This session covers Gartner's collective analysis of six innovative and forward-leading frontier AI vendors across all disciplines providing actionable advice as organizations invest in AI to drive a competitive advantage.
Thursday, October 22, 2026 / 10:30 AM - 11:00 AM EDT
Southern Hemisphere V
Insurers are still unable to articulate the business value being delivered from AI. While able to quantify operational efficiencies and employee productivity value, most companies still find it difficult to optimize customer experiences, revenue impact or measure top line business impacts to satisfy the CEO. This presentation will highlight real examples of the technologies and strategies that pioneering insurers are using to generate AI value.
Thursday, October 22, 2026 / 10:30 AM - 11:00 AM EDT
Southern Hemisphere II
Scale, distribution, and brand strength are no longer enough for consumer goods' success. Intelligent growth—sensing demand shifts, anticipating change, deciding with confidence and acting faster than competitors—is the new advantage. Join us to discover how leading FMCG companies unlock the future with smart strategies and actionable insights.
Thursday, October 22, 2026 / 10:30 AM - 11:00 AM EDT
Southern Hemisphere III
The era of treating the SIS as a system replacement project is over. Today’s SaaS SIS decisions shape institutional data strategy, AI readiness and the future campus technology stack for the next decade. In this session, we move beyond vendor comparison to examine what the Magic Quadrant signals about market direction, platform power and long-term competitive advantage. Learn how leading institutions are turning SIS transformation into a strategic lever rather than a technology upgrade.
Thursday, October 22, 2026 / 10:30 AM - 11:00 AM EDT
Upper Peninsula 2
Cloud spending is no longer an isolated IT concern, it has become an organizationwide issue. Yet many CIOs struggle to translate unpredictable cloud costs into measurable business value. This session delivers a practical playbook for operationalizing FinOps within the enterprise — aligning cloud consumption with unit economics, clarifying accountability across decentralized teams and building financial transparency without slowing innovation.
Thursday, October 22, 2026 / 10:30 AM - 11:00 AM EDT
Upper Peninsula 4
As AI investment demands accelerate, CIOs must show that technology is more than an overhead cost. By connecting investments to measurable business outcomes and operating with greater commercial discipline, shared services can evolve from cost centers into recognized value creators, securing investment and strategic relevance in an increasingly competitive environment.
Thursday, October 22, 2026 / 10:30 AM - 10:50 AM EDT
Future Directions Stage, IT Xpo, Pacific Hall
Identity is no longer just about managing human credentials; it is the ultimate control plane for the enterprise. As we transition into an era dominated by hyper-intelligent AI agents, billions of autonomous machines, quantum decryption threats, and organic-synthetic interfaces, CIOs must radically redefine "Identity" to maintain security, trust, and business continuity.
Thursday, October 22, 2026 / 10:30 AM - 10:50 AM EDT
Stage 1, IT Xpo, Atlantic Hall
Gartner’s recent technology adoption survey shows that AI governance is a top priority for CIOs. This session will summarize the findings and materials of the latest Magic Quadrant and Critical Capabilities for AI governance platforms, providing insights for clients looking to invest in this technology.
Thursday, October 22, 2026 / 10:30 AM - 10:50 AM EDT
Stage 2, IT Xpo, Atlantic Hall
Demand for digital employee experience (DEX) is rising as it drives productivity, retention and tech adoption. DEX is now a management discipline, not just IT support. CIOs must shift from reactive support to proactive enablement using DEX tools, which reduce friction and empower employees. Adoption is growing, with AI, market consolidation and governance shaping the future DEX landscape.
Thursday, October 22, 2026 / 10:30 AM - 10:50 AM EDT
Stage 3, IT Xpo, Pacific Hall
This session will introduce the innovation in AI agents and agentic AI using the inaugural Hype Cycle for Agentic AI.
Thursday, October 22, 2026 / 11:30 AM - 12:00 PM EDT
Southern Hemisphere I
As organizations use AI to solve real-world problems, costs can quickly escalate when every workflow step relies on a model. Zapier’s research shows that top enterprises route only 18% of steps through AI—significantly reducing AI expenses and boosting reliability. In this session, CIOs will learn practical strategies to shift repeatable tasks to deterministic execution. A Mercari US leader will share how this approach works in production.
Thursday, October 22, 2026 / 11:30 AM - 12:00 PM EDT
Southern Hemisphere II
Fragmented business context across spreadsheets, ontologies, and semantic layers prevents AI agents from executing reliably. Building an in-house unified context layer is costly and complex. In this session, QueryStory shares a strategic framework to integrate fragmented sources into a composite context landscape. CIOs will learn how to capture, govern, and route context to agents without custom-building a backend.
Thursday, October 22, 2026 / 11:30 AM - 12:00 PM EDT
Southern Hemisphere III
Seat-based BI charges you for licenses that sit idle, while the real value lives in your metric definitions and business logic. Hear how a Fortune 500 distributor proved value with small pilots embedded in existing Tableau dashboards, then scaled across the business on one governed ontology that works with any LLM. Learn why BI is following the cloud's path to usage-based pricing, and how to own your logic before you make the shift.
Thursday, October 22, 2026 / 11:30 AM - 12:00 PM EDT
Southern Hemisphere V
Most enterprises can run an AI pilot, but few successfully scale agents into production. In this fireside chat, Yogesh Bhagat, VP, Digital & Technology at CVS Health, shares his journey to a platform-first approach. CIOs will learn why a shared AI platform beats one-off projects, how a central gateway turns governance into an accelerator rather than a blocker, and how CVS Health optimized API costs and improved latency multifold along the way.
Thursday, October 22, 2026 / 11:30 AM - 12:00 PM EDT
Upper Peninsula 4
Every AI-native patient room adds devices, and every device adds attack surface. Mythos and Glasswing now find flaws faster than hospitals can patch them, and the proposed HIPAA Security Rule, expected in July 2027, would demand critical fixes within 15 days. One hospital went from eight months to eight hours to patch everything, with zero clinical impact. Learn how a 24x7 operating model retires the maintenance window and how to replicate it.
Thursday, October 22, 2026 / 11:30 AM - 12:00 PM EDT
Upper Peninsula 3
Every enterprise is investing in AI, but far fewer can show what it returned. This session shares patterns from brands that deployed conversational experiences across acquisition, service, and commerce the metrics that matter most to the C-suite, and the pitfalls that keep pilots from scaling. Attendees will leave with a practical measurement framework and a candid look at the returns enterprise leaders are actually seeing from conversational AI.
Thursday, October 22, 2026 / 11:30 AM - 12:00 PM EDT
Swan Ballroom 6
AI cannot transform a business it does not understand. Tessera Labs uses ontology to uncover the business logic embedded across enterprise systems and put that knowledge to work. Explore lessons from Xerox on unifying business processes through harmonization and cross-system validation. Leave with a framework for assessing your AI ROI and turning knowledge built during transformation into a lasting enterprise asset that accelerates future change.
Thursday, October 22, 2026 / 12:05 PM - 12:25 PM EDT
Stage 1, IT Xpo, Atlantic Hall
You didn’t get into IT to manage repetitive requests. But routine work, disconnected tools, and ineffective AI keep teams from focusing on what matters most. Learn how Travel + Leisure used Zendesk AI to increase available capacity by 25% and tickets closed per agent by 412%. Discover how to automate service across systems, approvals, and teams, freeing IT for strategic work.
Thursday, October 22, 2026 / 12:05 PM - 12:25 PM EDT
Stage 2, IT Xpo, Atlantic Hall
Most organizations have an AI roadmap but few can prove their team is ready to execute it. This session explores why AI initiatives stall before reaching production, often due to unverified skill gaps hiding behind good intentions. It covers what it takes to build real AI fluency at scale, and introduces a practical way to assess whether your team's capability matches your roadmap before the gap becomes a delivery risk
Thursday, October 22, 2026 / 12:05 PM - 12:25 PM EDT
Stage 3, IT Xpo, Pacific Hall
AI is redefining the agenda for CIOs and CTOs. The challenge is no longer just to control technology costs, but to demonstrate how investments generate value for the business. In this session, we’ll show how Technology Business Management (TBM), in conjunction with FinOps, provides the financial transparency, governance, and insights needed to prioritize investments, accelerate innovation, and make decisions with confidence in the age of AI.
Thursday, October 22, 2026 / 12:05 PM - 12:25 PM EDT
Stage 4, IT Xpo, Pacific Terrace
The next phase of enterprise AI is not replacing people with agents. It is building teams where humans and agents work together toward shared outcomes. Learn what leaders need to make these teams effective, from persistent context and governance to vendor flexibility and measurable value, and how to build an operating model that can evolve as agents become an increasingly integral part of the workforce.
Thursday, October 22, 2026 / 12:30 PM - 1:00 PM EDT
Southern Hemisphere III
AI is dismantling the moats that once protected business models, like helping competitors become good enough in your strong areas, which can erode share, or making it easier and cheaper to replicate data volume, process complexity and digital experience. This session shows CIOs how defenses are being disrupted, where competitive risks are emerging and what practical actions they can take to rebuild advantage and protect enterprise relevance, with examples from several industries.
Thursday, October 22, 2026 / 12:30 PM - 1:00 PM EDT
Swan Ballroom 6
AI’s explosive growth — especially agentic AI — has unleashed a new era of opex volatility, outpacing the predictability we achieved with cloud FinOps. Unlike cloud, AI’s inference and token costs are elusive, often blindsiding organizations as adoption accelerates. This results in chaotic, runaway expenses. Platform engineering must make cost control a first-class citizen, embedding financial accountability into every paved road to harness AI’s power without losing control of the bottom line.
Thursday, October 22, 2026 / 12:30 PM - 1:00 PM EDT
Southern Hemisphere V
AI dominates CRM trends, but CIOs often prioritize productivity over growth. The promise of near-human-level autonomy fuel anxiety, raising questions about adoption strategy and in-house capabilities. This session provides CIOs with guidance for their three-year CRM roadmap. It will highlight key signals, pace and strategic actions needed to ensure high-quality customer growth in the age of AI.
Thursday, October 22, 2026 / 12:30 PM - 1:00 PM EDT
Swan Ballroom 10
CIOs face growing confusion about what different architects actually do — and whether “enterprise architecture” still delivers value. This session resets that narrative by showing how to shift from siloed architects to a cohesive, enterprisewide ensemble of architects that collaborates, harmonizes, and makes the whole organization swing to a new rhythm.
Thursday, October 22, 2026 / 12:30 PM - 12:50 PM EDT
Future Directions Stage, IT Xpo, Pacific Hall
Technology, including AI, is changing and will change some of the fundamentals of how societies work, including the nature of trust. In this session we will discuss the differences between organic and synthetic trust and how to manage them.
Thursday, October 22, 2026 / 1:15 PM - 1:35 PM EDT
Stage 1, IT Xpo, Atlantic Hall
AI is turning phishing into a scalable, personalized threat across email, browsers, collaboration tools, texts, and calls. Generative AI automates reconnaissance, creates convincing messages, clones trusted sites, and supports attacks such as BEC, credential theft, supply-chain abuse, and evasive phishing. The session outlines layered defenses and how multimodal security detects deception, malicious intent, and emerging threats early.
Thursday, October 22, 2026 / 1:15 PM - 1:35 PM EDT
Stage 2, IT Xpo, Atlantic Hall
Most AI programs stall before the model: the pipelines, fixes and metric definitions AI needs sit in a data backlog headcount can't clear. In this session, WALT shows how data engineering agents build, test and maintain an AI-ready data foundation, with one governed definition per metric so the same question always gets the same answer. CIOs will learn which data work agents can own today, what oversight to keep, and a proven execution framework.
Thursday, October 22, 2026 / 1:15 PM - 1:35 PM EDT
Stage 3, IT Xpo, Pacific Hall
Volatile markets and supply shocks expose the limits of rigid, ERP-driven decisions. While multiagent systems offer non-linear reasoning, deploying them across legacy infrastructure introduces coordination and cost friction. In this session, Nagarro shares an architecture to integrate agent graphs with core ERPs. CIOs will learn to design secure agent delegation, manage token costs, and apply multiagent workflows to optimize trade spend.
Thursday, October 22, 2026 / 1:45 PM - 2:15 PM EDT
Southern Hemisphere I
M&A activity set all-time records in 2025 for both value and number of transactions, entering 2026 at a frenzied pace. In many deals, technology synergies are the main pivot for success or failure, making the stakes high for CIOs and their teams. Getting technology strategy right can mean the difference between seamless integration and costly disruption. We present new PRM and proprietary data insights, plus real-world examples, to address the five most critical things CIOs must get right for M&A success.
Thursday, October 22, 2026 / 1:45 PM - 2:15 PM EDT
Southern Hemisphere II
After the rush to adopt all things, AI comes the reality of having to govern AI capabilities embedded into every feature no matter how trivial. The EU AI act is one of hundreds of laws and for organizations operating in Europe and beyond. It is important to ensure that a defensible AI governance strategy is well established. This session will center on the practical governance of the AI act and how it serves as a foundation for global AI regulatory governance.
Thursday, October 22, 2026 / 1:45 PM - 2:15 PM EDT
Southern Hemisphere III
CIOs ask their technology organizations to drive efficiency and breakthrough innovation under the same operating logic. That rarely works. Exploration and execution require different governance, funding, talent models and metrics. Learn how to deliberately design your operating model to protect operational excellence while creating dedicated spaces for high-impact innovation.
Thursday, October 22, 2026 / 1:45 PM - 2:15 PM EDT
Swan Ballroom 6
Data and analytics governance has historically lagged in innovation. We are at a tipping point where D&A governance can become a single point of failure for AI. To succeed, CIOs must evolve governance for the future while reinforcing proven practices. This session provides a forward-looking perspective on D&A governance, including governance of AI, by AI and for AI.
Thursday, October 22, 2026 / 1:45 PM - 2:15 PM EDT
Swan Ballroom 4
Are we facing a SaaS apocalypse now? AI agent hype is peaking, and IT leaders believing that AI agents will replace many enterprise applications. However, Gartner believes large-scale replacements are unlikely through 2030, especially in regulated industries or business processes. We discuss the specific actions needed to replace some applications with agentic AI development for preparing people and technology stack.
Thursday, October 22, 2026 / 1:45 PM - 2:15 PM EDT
Southern Hemisphere V
This session explores the essential building blocks of effective work redesign, offering practical frameworks to rethink roles, processes and skills to drive agility and performance.
Thursday, October 22, 2026 / 1:45 PM - 2:15 PM EDT
Swan Ballroom 10
Most dashboards are built on readily available operational data, but not the business‑aligned insights executives need to steer transformation, optimize spend or demonstrate IT’s value. By 2030, outcome-driven approaches will replace traditional risk quantification as the dominant evaluation of risk. In this session, CIOs learn to create sharp, decision‑ready metrics that link technology performance to business impact, improve credibility with executive peers and accelerate strategic outcomes.
Thursday, October 22, 2026 / 2:30 PM - 3:00 PM EDT
Swan Ballroom 4
CIOs must deal with both expected and unexpected disruptions. The seven disruptions highlight critical disruptions that may be closer to happening that most CIOs believe. In this way, it helps CIOs see around corners and plan for what changes will fundamentally shift current thinking and timing on a topic. It is used as a foundation for how to recognize, prioritize and respond to disruption.
Thursday, October 22, 2026 / 2:30 PM - 3:00 PM EDT
Swan Ballroom 6
Choosing an IT 2030 archetype is only half the bet. The wrong governance model can turn ambition into gridlock. This session helps CIOs expose the C-suite tradeoffs around speed, control, risk and accountability needed to keep transformation moving.
Thursday, October 22, 2026 / 2:30 PM - 3:00 PM EDT
Southern Hemisphere III
Board dynamics are rapidly changing due to AI and cyber-risk. Board composition, priorities and board meetings continue to evolve and create both opportunities and risks for CIOs. This session will focus on how CIOs can deal with those rapidly changing dynamics and feature the latest Gartner Board of Director's Survey Data.
Thursday, October 22, 2026 / 2:30 PM - 3:00 PM EDT
Southern Hemisphere V
Gartner’s research in digital ethics has been intensive over the last 15 years. Responsible AI, as part of digital ethics, is now a mainstream topic. Every organization feels the need to comply with regulations and manage risk. But is there clear business value in responsible AI amid the full-speed race of AI innovation? Or is responsible AI nothing more than a roadblock to innovation?
Thursday, October 22, 2026 / 2:30 PM - 3:00 PM EDT
Southern Hemisphere II
Stopping active projects or postponing planned ones can rapidly reduce spending. However, it’s important to consider the consequences. Assess the gains of stopping future payments for each project against the expected benefits of each project. Projects should be continued if they will deliver tangible benefits to the organization within the available timeframe or if they cannot be restarted later. Evaluate the entire portfolio through the lens of “do it, dump it or delay it.”
Thursday, October 22, 2026 / 2:30 PM - 3:00 PM EDT
Swan Ballroom 10
Cost and employee productivity pressures are forcing a culture shift: IT can’t “run harder” in a constantly changing work environment. With high expectations and mounting changes, CIOs need a culture that releases capacity, addresses change saturation while keeping trust intact. This session shows how to use culture as the lever behind agility, risk management, and tenacity.
Thursday, October 22, 2026 / 2:30 PM - 3:00 PM EDT
Southern Hemisphere I
As AI rapidly advances, it is transforming the ransomware landscape, empowering both attackers and defenders. This session explores how threat actors use AI to accelerate the success of their cyberattacks, while security leaders turn to AI tools for faster detection and response. This session offers a look at the evolving AI-powered threat environment and provides actionable insights on adapting defenses, updating playbooks and preparing for the next generation of intelligent cyber extortion.
Thursday, October 22, 2026 / 3:15 PM - 3:45 PM EDT
Southern Hemisphere I
Effective IT cost management is now a fundamental requirement for CIO success. In this session, we’ll examine how to assess and benchmark your cost‑management maturity, and highlight the actions, mindsets and organizational traits that distinguish high‑maturity IT leaders and teams.
Thursday, October 22, 2026 / 3:15 PM - 3:45 PM EDT
Southern Hemisphere II
Executives want to see AI’s true business impact. As AI evolves, CIOs can move beyond traditional ROI by letting the C-suite experience AI directly. When leaders use AI in daily workflows, they better grasp its strategic value and drive broader adoption. This session explores how executives use AI today, their concerns, and offers CIO actions to boost engagement, deepen familiarity and build enterprisewide confidence in AI’s business outcomes.
Thursday, October 22, 2026 / 3:15 PM - 3:45 PM EDT
Swan Ballroom 6
The AI‑shaped organization is a model built on a new, original dataset capturing which AI practices truly drive CEO‑recognized value. This session reframes three critical leadership challenges: how AI value scales, why agents succeed only when decision rights are deliberately delegated, and how AI delivers its greatest returns by expanding workforce capability rather than increasing productivity. Attendees will leave with a practical framework to transform boundaries, compound value and gain durable outcomes.
Thursday, October 22, 2026 / 3:15 PM - 3:45 PM EDT
Southern Hemisphere V
Dark AI is broader than AI-fueled cyberattacks — it encompasses all scenarios where AI causes harm. As one of the most influential cybersecurity decision makers in the enterprise, executives are looking to the CIO as the de facto authority on AI safety. This session will recommend defenses for four dark AI scenarios CIOs are most likely to encounter and offer guidance on ensuring that business owners of AI capabilities play their part in dark AI risk management.
Thursday, October 22, 2026 / 3:15 PM - 3:45 PM EDT
Swan Ballroom 4
AI agents promise to make AI more autonomous and goal oriented. CIOs should join this session as we discuss and understand the benefits, risks, use cases and the evolving technology ecosystem for AI agents to create a robust strategy for agentic AI.
Thursday, October 22, 2026 / 3:15 PM - 3:45 PM EDT
Southern Hemisphere III
Technology driven change is now continuous, but most enterprises still manage it like isolated projects. This session shows attendees how to build a change COE that creates enterprise visibility, raises change capacity and hardwires cultural expectations so digital outcomes stick.