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Tori Paulman
VP Analyst
Gartner
Speaker Topics
- Talent and Skills
- AI Value and Cost Management
Speaker Bio
Tori Paulman is a Vice President on Gartner’s CIO Tech & Digital Talent research team, where they help executives navigate the leadership, talent, and cultural shifts essential for success in the AI era. As co-leader of Gartner’s cross-functional Future of Work research community, Tori helps guide research that equips leaders to make future-ready decisions today.
In 2023, Tori launched Gartner’s inaugural Hype Cycle for the Future of Work, spotlighting the most transformative trends reshaping the workplace each year. Since 2022, they have led Gartner’s biannual Digital Worker Survey, the firm’s flagship study offering deep insights into how employees engage with workplace technology.
Tori describes their life’s work as ensuring that humans have an engaging, validating, and supportive experiences with technology, meeting them where they and empowering them to unlock their goals.
Top Issues I Help Clients Address:
- Developing an AI-ready workforce that achieves breakthrough productivity
- Maximizing the return-on-employee through human-centric AI strategies
- Strengthening experience through quantitative and qualitative listening
- Attracting and retaining top talent with a digital employee value proposition
- Activating workforce ambition to adopt AI and other emerging technologies
- Driving workforce transformation through future-of-work strategies
- Accelerating leadership impact with AI-driven insights and automation
- Shaping digital workplace innovation to enhance collaboration and productivity
- Advising executives on Gartner’s top strategic technology trends
Years of Experience:- 2021 beginning at Gartner- 25 years in IT industry- 7 Years Financial Services- 7 Years Entertainment- 6 Years Retail- 5 Years Professional Services for Non-Profit and Higher - 1 Year Software Development, specifically BPM
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In 2023, Tori launched Gartner’s inaugural Hype Cycle for the Future of Work, spotlighting the most transformative trends reshaping the workplace each year. Since 2022, they have led Gartner’s biannual Digital Worker Survey, the firm’s flagship study offering deep insights into how employees engage with workplace technology.
Tori describes their life’s work as ensuring that humans have an engaging, validating, and supportive experiences with technology, meeting them where they and empowering them to unlock their goals.
Top Issues I Help Clients Address:
- Developing an AI-ready workforce that achieves breakthrough productivity
- Maximizing the return-on-employee through human-centric AI strategies
- Strengthening experience through quantitative and qualitative listening
- Attracting and retaining top talent with a digital employee value proposition
- Activating workforce ambition to adopt AI and other emerging technologies
- Driving workforce transformation through future-of-work strategies
- Accelerating leadership impact with AI-driven insights and automation
- Shaping digital workplace innovation to enhance collaboration and productivity
- Advising executives on Gartner’s top strategic technology trends
Years of Experience:- 2021 beginning at Gartner- 25 years in IT industry- 7 Years Financial Services- 7 Years Entertainment- 6 Years Retail- 5 Years Professional Services for Non-Profit and Higher - 1 Year Software Development, specifically BPM
Sessions
Monday, October 19, 2026 02:45 PM - 03:15 PM EDT
The Human-AI Workforce Journey: 5 Steps to Accelerate AI Readiness
Tori Paulman,
VP Analyst, Gartner
More than half of AI users are still struggling to integrate AI into daily work, creating a value gap that only a structured human-AI journey can bridge. This session reveals why treating IT readiness as the blueprint for the entire organization creates a scalable framework for cross-functional success. Gartner predicts that by 2030, 75% of IT work will be done by humans and AI, but the current skill gaps risk a $5.5 trillion loss in global performance by 2027.
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Wednesday, October 21, 2026 02:15 PM - 03:00 PM EDT
Ask the Analyst: From AI-Curious to AI-Confident: Build the Momentum to Drive Workforce Capability and Fluency
Tori Paulman,
VP Analyst, Gartner
Turn resistance, fear and inertia into confident, capable AI use in IT and across the broader workforce. Join this session to learn how CIOs can recognize and remove the barriers to AI adoption, ushering employees from insecurity to curiosity. Explore what actually builds lasting AI habits and workforce fluency, how to engage employees in redesigning and reimagining their roles with AI, and how to create real momentum to scale confidence across the enterprise.
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Thursday, October 22, 2026 10:30 AM - 11:00 AM EDT
The AI‑Shaped Organization: How CIOs Scale Value
Tori Paulman,
VP Analyst, Gartner
The AI‑shaped organization is a model built on a new, original dataset capturing which AI practices truly drive CEO‑recognized value. This session reframes three critical leadership challenges: how AI value scales, why agents succeed only when decision rights are deliberately delegated, and how AI delivers its greatest returns by expanding workforce capability rather than increasing productivity. Attendees will leave with a practical framework to transform boundaries, compound value and gain durable outcomes.
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