- Gartner client? Log in for personalized search results.
Gartner Expert
Kimberly Harris-Ferrante
Distinguished VP Analyst
Kimberly Harris-Ferrante is a Vice President and Distinguished Analyst in Gartner's Business and Technology Insights group. Ms. Harris-Ferrante is an industry visionary responsible for analyzing and providing guidance to the future of global property and casualty and life insurance industries. Her research centers around business and technology innovation in insurance, especially around emerging technologies such as AI. She works with C-level executives on strategies around AI, data and analytics, agentic insurance, digitalization, customer experience and insurance operations innovation such as claims and underwriting. She is a regular speaker at insurance conferences globally on industry transformation and Gartner events.
Previous experience
Ms. Harris-Ferrante has been active in the research field since 1992 and has been involved in multiple projects in social sciences, healthcare, law and information technology. In these positions, she supported quantitative research projects, including focus group support, survey creation, data entry, programming, statistical analysis and report writing.
Professional background
Research Triangle Institute, Health Analyst, 6 years
East Carolina University, Research Assistant, 2 years
Education
Completed Course Work for a Ph.D. at North Carolina State University (Key Areas of Concentration Included Research Methodology and Statistics)
M.A., Sociology, East Carolina University
B.A., Psychology, University of North Carolina at Chapel Hill
Top Issues That I Help Clients Address
Emerging technologies impacting the P&C and life insurance industry (including artificial intelligence, analytics, IoT, and digitalization)
Business and IT transformation in insurance including trends and CIO priorities
Customer experience and consumer trends in insurance
Digital insurance and customer experience management strategies in insurance
Analytics / artificial intelligence (AI) and genAI in insurance