Gartner Expert

Uma brings over 25+ years of experience in digital customer service and was focused on digital transformation initiatives in the last decade.

Uma is a seasoned digital transformation leader with over 25 years of experience driving customer-centric innovation in financial services. Most recently, as Senior VP of Digital Transformation at Caliber Home Loans, he spearheaded the omni-channel strategy that enhanced personalized service and agent flexibility. At Citibank North America, Uma led a team of 20 plus product managers to reorient the digital product portfolio around customer journeys and innovation, overseeing key initiatives in digital engagement and emerging banking channels. His global experience includes delivering digital solutions across 15 markets and deploying advanced analytics to optimize customer experience and product performance. Uma’s career is distinguished by his leadership in process improvement, technology modernization, and organizational agility, consistently delivering improved customer experiences, operational efficiencies, and revenue growth.

Caliber Home Loans, SVP Digital Transformation, 2 years

Citibank, SVP Digital Product Group Manager, 15 years

IBM, IT Architect, 5 years