Continuing research on the effects of the AI-shaped economy on banking and investment services IT strategy, IT talent, and digital customer strategy.
Researcher with Gartner for Financial Services Leader with an emphasis on banking and investment services customer experience, acquisition, and retention.
Hanover Research, Content Analyst, 3 years
Potomac Institute for Policy Studies, Research Associate, 1 years
SOL Capital Management Company, Bilingual Client Relations, 2 years
M.A. Foreign Affairs, American University
B.A. International Relations, UC San Diego
Data analysis capabilities in the retail banking market
Product design in the retail banking market
Messaging in the retail banking market
Prioritizing investments in the retail banking market