The future of HR is here — modernize HR for AI readiness or risk becoming nonessential.
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Transform HR Through AI
An HR operating model that does not incorporate AI threatens HR’s value
HR is at a strategic crossroads: Reinvent itself to deliver business value in the AI era or face potential dissolution. For the CHRO, the mission of “HR transformation” has shifted from a one-time event aimed at improving HR’s own effectiveness, to consistently reinventing HR to guide the evolution of work.
Download this guide for key steps to achieving success on this mission-critical priority and to learn more about how Gartner partners with leaders like you to drive key outcomes.
Key actions to realize AI’s value at scale
HR must reinvent itself for the AI era or risk losing relevance. CHROs must align to enterprise strategy, build an AI‑enabled operating model and maintain rapid, ongoing strategy resets.
Gartner has identified the major actions and decisions on your journey to success on this mission-critical priority. Gartner tools and insights support you throughout these steps, which will typically span many quarters or even years. (Your organization may or may not need to pursue each of them in any given order.)
The steps to successfully transform HR through AI are:
Create and deploy an HR strategy that supports AI transformation and enterprise goals.
Set an AI vision, align with enterprise goals, design an AI blueprint and drive execution.
Redesign the HR operating model and HR roles.
Modernize, redefine, integrate and upskill HR teams and workflows to optimize AI adoption and impact.
Identify high-value HR AI and technology use cases.
Identify and prioritize impactful AI use cases and technologies to optimize key HR processes.
Analyze the vendor landscape for AI and technology use cases.
Evaluate and select AI vendors and partners that maximize HR transformation and business impact.
Build a governance framework to measure and evolve AI in HR strategy.
Govern, measure, review and refine AI strategy for optimal performance and risk management.
Decision tools
Get benchmarks, assessments and guides to drive stronger performance.
Unparalleled, proprietary insights to help you deliver AI value at scale
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A curated environment for CHROs to explore how to tackle priorities and accelerate business
Gartner HR Symposium/Xpo™ conference
Attendees explore the big ideas and trends shaping the future for CHROs — with insights from Gartner analysts and peers.
6 – 8 October 2026 | London, U.K.
Drive stronger performance on your mission-critical priorities.