Although AI is everywhere, most initiatives aren’t moving the needle on growth or cost. That’s why HR leaders have a new mandate — stop focusing only on the workforce and start redesigning the work itself.
In a preview of their Opening Keynote from Gartner HR Symposium/Xpo, Gartner experts Harsh Kundulli and Katie Sutherland reveal how HR can lead the way in three major shifts in work: augment to make existing work better; reengineer to redesign workflows and functions; and invent to create new AI-based ways of working.
Discover how to:
HR’s Opportunity: Redesign Work, Not Just Workforce
Three Ways Work Is Changing: Augment, Reengineer, Invent
Managing AI Investments: Portfolio of Work Changes
AI Everywhere: Even Lifeguards
How HR Can Guide AI Adoption
CHRO + CIO: Building the Future of Work Together
Overcoming Leadership Legacy Thinking
Harsh Kundulli | VP Analyst
Harsh Kundulli advises CHROs, CIOs, and senior executives on high-stakes HR technology and AI decisions that shape workforce outcomes and business performance. He helps leaders build HR technology roadmaps and defensible business cases; evaluate and select vendors; prioritize AI use cases (including generative AI and agentic AI); communicate AI value; and drive AI adoption and value realization. Harsh also advises HR leaders on HR’s role in enterprise AI strategy—including workforce implications, governance, and techniques to boost the performance of the human–machine workforce. In addition, Harsh supports HR technology vendors in identifying unmet buyer needs, assessing roadmap priorities, and sharpening positioning and value engineering frameworks. Harsh is an author of industry-shaping research and a keynote speaker at global conferences, where he shares actionable insights on HR technology innovation, digital transformation, and the future of work. Tech Areas of Focus: Human Capital Management (HCM) | AI, GenAI, and Agentic AI in HR | Employee Experience | Strategic Workforce Planning | Skills & Task Management | Internal Talent Marketplaces | Talent Acquisition | Learning & Development | Future of Work
Katie Sutherland | Sr Director Analyst
Katie Sutherland is a Sr Director Analyst in Gartner's Business and Technology and Insights team. In this role, Katie focuses on AI's impact on the future of work and partners with global CHROs, to redesign work for AI across their organizations.
Hosted by: Karen Lockhart
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